Anniece Bailey
Atlanta
Summary
Dedicated communications professional with a strong background in customer support and technical documentation. Skilled in diagnosing complex network issues and ensuring seamless wireless configuration to improve communication systems.
Overview
29
29
years of professional experience
2
2
Certifications
Work History
Communications Technician
AT&T Communications
Atlanta
07.2000 - 03.2015
- Diagnosed issues in communication systems using specialized testing tools.
- Collaborated with team members to troubleshoot network connectivity problems.
- Provided technical support to customers via phone and in-person consultations.
- Documented service orders and maintenance records accurately and promptly.
- Assisted in performing upgrades to existing communication infrastructure.
- Monitored system performance through regular testing of hardware components.
- Coordinated with vendors on the acquisition of new hardware components.
- Configured wireless access points for secure data transmission between multiple sites.
- Provided technical support to customers experiencing communication problems.
- Diagnosed and resolved complex network issues in a timely manner.
- Developed documentation procedures for installation and maintenance of new systems.
- Analyzed technical manuals and diagrams to determine proper connections for data communication lines.
- Collaborated with IT teams to integrate telecommunications systems with enterprise networks.
Data Processing Associate
AT&T
Alpharetta
02.1986 - 06.2000
- Processed large volumes of data using advanced software tools.
- Implemented process improvements to enhance overall efficiency in data handling.
- Optimized stored procedures within the database environment for improved performance.
- Provided technical support for users experiencing difficulty with database operations or applications.
- Collaborated with cross-functional teams on special projects related to big data initiatives.
- Assisted in developing database structures and queries to support reporting needs.
- Assessed current workflows in order to identify opportunities for automation and optimization.
- Implemented changes to existing databases based on customer requests or feedback.
- Maintained databases by creating new records or updating existing ones. Performed new area code implementation
Education
Bachelor of Science -
Alabama State University
Montgomery, AL12-1984
Skills
- Network troubleshooting
- Technical documentation
- System performance monitoring
- Communication infrastructure upgrades
- Wireless configuration
- Customer support
Certification
Network certification
Timeline
Communications Technician
AT&T Communications
07.2000 - 03.2015
Data Processing Associate
AT&T
02.1986 - 06.2000
Bachelor of Science -
Alabama State University