Annisha Russell
Tennille,GA
Summary
Highly motivated and solutions-driven customer service professional with 5+ years of experience delivering exceptional support. Proven ability to communicate effectively, troubleshoot issues, and maintain customer satisfaction. Ready to bring a positive, customer-first approach to a dynamic remote team.
Overview
7
7
years of professional experience
Work History
Technical Support
SYKES
Remote
10.2023 - Current
- Addressed customer concerns and provided technical support, ensuring optimal product performance and usage.
- Provided technical support during critical situations, minimizing disruptions to daily operations.
- Provided technical support to developers during implementation process, troubleshooting issues as needed.
Customer Service Representative
Conduent
Remote
02.2019 - 09.2023
- Provided efficient customer support through various communication channels.
- Collaborated with team members to streamline processes and improve response times.
- Trained new representatives on product knowledge and customer interaction techniques.
Education
High School Diploma -
Washington County High School
Sandersville, GA05.2013
Skills
- Technical support and assistance
- Customer service
- Critical thinking
- Active listening
- Improviser
- Time Management
- Call Documentation
- De-escalation Techniques
Timeline
Technical Support
SYKES
10.2023 - Current
Customer Service Representative
Conduent
02.2019 - 09.2023
High School Diploma -
Washington County High School