- Offering time and support to shelters for the homeless, women, and animals
- Youth Development Programs
- Getting involved in local advocacy groups to promote positive change in the community
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Community Cleanup
- Volunteer Work
- Homelessness Outreach
Annitrice Mcclain
Atlanta
Summary
Dynamic professional with a proven track record at Fed Ex Ground, enhancing shipping accuracy and efficiency. Excelled in high-stress customer service roles, boosting loyalty and operational productivity. Skilled in package handling and adaptable to change, with a knack for fostering team growth and streamlining processes for peak performance.
I offer strong organizational skills and an eye for detail, and I am eager to learn and grow in a fast-paced environment. Brings the ability to quickly grasp inventory management and packaging techniques, ensuring accuracy and efficiency. Ready to use and develop assembly and packaging skills in a self-maintaining positive role.
Overview
10
10
years of professional experience
Work History
Packing, Shipping, and Receiving Assembler
Fed Ex Ground
11.2020 - Current
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Expedited order processing time through effective organization and prioritization of tasks.
Customer Service Representative
Marriot Marquis
03.2018 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Supervisor of Operations
Sunnyside Cleaning Service
09.2017 - 02.2018
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Server Manager
Waffle House
08.2014 - 01.2017
- Trained servers on order management, food service quality and how to build rapport with guests.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
High School Diploma -
Middle Grove High
Atlanta, GA11-2018
Skills
- Package handling
- Product assembly
- Workplace cleanliness
- Stock replenishment
- Warehouse organization
- Adaptable to change
- Labeling accuracy
- Shipping coordination
Interests
Timeline
Packing, Shipping, and Receiving Assembler
Fed Ex Ground
11.2020 - Current
Customer Service Representative
Marriot Marquis
03.2018 - 04.2020
Supervisor of Operations
Sunnyside Cleaning Service
09.2017 - 02.2018
Server Manager
Waffle House
08.2014 - 01.2017
High School Diploma -
Middle Grove High
Similar Profiles
Devante FrazierDevante Frazier
Operations Supervisor at Fed Ex GroundOperations Supervisor at Fed Ex Ground
Damion BollerDamion Boller
Driver at Fed Ex GroundDriver at Fed Ex Ground
Steven MolexSteven Molex
Area Manager at Fed Ex GroundArea Manager at Fed Ex Ground