Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ann P. LaBossiere

LaGrange

Summary

To obtain a position in which I can utilize my skills and experience in an appropriate environment.

Detail-oriented administrative professional with extensive medical services background and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outco. Knowledgeable in medical terminology and scheduling. Ready to bring 15 years of relevant work experience to your team.

Overview

13
13
years of professional experience

Work History

Patient Service Specialist

Resurgens Orthopaedics Rehabilition
08.2024 - Current
  • Greets, welcomes, and expedites patients as they check in while keeping staff and patients abreast of any delays
  • Instructs new patients on completion of consent to treat forms, explains insurance benefit information, MRI patient information forms (if applicable), and makes any necessary corrections to the patient's account
  • Scans all new patient or updated patient information into the computer (including photo ID, insurance cards, referrals, patient paperwork, and payment logs)
  • Verifies rehabilitation benefits and documents benefits on paper and in the computer system
  • Explains financial requirements to the patient and collects time of service deductible, co-pays, and/or co-insurance, and any outstanding balance for rehab or MRI (if applicable)
  • Communication with workers' compensation for authorization of rehabilitation visits and documents on paper and in the computer system
  • Enter charge details for each patient per billing guidelines for workers’ compensation and MVA patients
  • Schedules new patient and follow-up patient appointments with the appropriate rehabilitation clinician
  • Communicates with the patients in the lobby if the clinician or MRI (if applicable) is running behind schedule
  • Communicates with all patients who no-show and notifies the adjuster of any no-show by a workers’ compensation patient
  • Most importantly builds rapport with each patient to accommodate and make recovery of physical and occupational therapy as smooth as possible

Bilingual – Customer Representative

AFLAC
04.2022 - 01.2024
  • Provides thorough and accurate responses to policy holder request and inquiries via phone or email.
  • Maintains a position of trust and responsibility by keeping all policy-holder and other business confidential.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Receives monitored inbound calls, emails, or chats regarding Aflac products and services and navigates through Aflac computer systems and sub-systems to answer inquiries and resolve problem, all while providing excellent customer service.

Bilingual - Customer Care Rep I

Anthem BlueCross BlueShield
02.2021 - 01.2022
  • Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.
  • Responds to customer questions via telephone and written correspondence, regarding insurance benefits, provider contracts, eligibility, and claims.
  • Analyzes problems and provides information and solutions.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

Customer Care Rep I

Spherion Staffing
11.2020 - 02.2021
  • Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.
  • Responds to customer questions via telephone and written correspondence, regarding insurance benefits, provider contracts, eligibility, and claims.
  • Analyzes problems and provides information and solutions.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

Guest Service Agent

Great Wolf Lodge Guest Services
02.2019 - 12.2020
  • Welcomes guests by greeting, answering questions, responding to requests.
  • Registers guests by obtaining or confirming guest identity, room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys.
  • Directs guests to room by showing location on resort map.
  • Conveys information to guests by transmitting messages via telephone, email or text message.
  • Provides concierge duties to guests by answering any inquiries regarding resort and other services.
  • Collects revenue by entering services and charges.

Lifeguard/Supervisor

Great Wolf Resorts Inc.
07.2018 - 02.2019
  • Administers and coordinates emergency first aid as necessary.
  • Supervises and provides surveillance of swimmers and guest during park hours.
  • Responds to emergency situations in assigned zone and communicating outside of assigned zone.
  • Performing within the Ellis Certification standards.
  • Possess knowledge of pools and attractions.
  • Performing daily routine chores and maintenance.
  • Assists the training, supervision, and coordination of lifeguards with park management towards ensuring the protection of the lives and safety of park guests.
  • Responsible for the management of the lifeguards in their assigned area, enforcing policies and procedures, complying with and maintaining a professional appearance and demeanor.

Store Manager

Hibbett Sports
01.2018 - 07.2018
  • Assuming responsibility of the store when Store Manager is absent.
  • Providing excellent customer service at all times.
  • Completing orders as they arrive.
  • Maintaining company standards throughout the store and employees.
  • Completing weekly sales goals, pay role, and scheduling.
  • Ensuring that all policies and procedures are being followed.
  • Ensuring that all directives and merchandising standards are met.

Store Manager

Rue21
01.2016 - 05.2017
  • Demonstrate exceptional customer service.
  • Interviewing and hiring new associates.
  • Provide managerial, operational, and financial support to the store.
  • Drive and maximize store sales, control and minimize shrink, and control payroll.
  • Execute company directives for merchandise placement, visual displays, and signage as well as maintain company standards for cleanliness and organization within a store.
  • Ensure compliance with all company policies and procedures, and follow all safety standards.
  • Supporting as well as driving associates to execute their job duties, provide exceptional customer service, and offer positive resolutions to challenges and complaints from customers.

Bilingual Fulfillment Specialist

WeGoLook
10.2015 - 01.2016
  • Providing support to all field agents in regards to finding a location, reaching an onsite contact, or scheduling an appointment.
  • Following up with agent to assuring that we get reports to our clients in a timely manner.
  • Providing assistance in Spanish for translation to onsite contacts as needed.
  • Updating clients on when a report would be completed.
  • Finding agents to complete assignments in various locations.

Bilingual Technical Support Specialist

Randstad
02.2015 - 10.2015
  • Interacting with Agents in a professional and courteous manner.
  • Participating and contributing in meetings as well as being a team player.
  • Providing support on all basic client hardware and software products as well as escalating problems appropriately.
  • Monitoring and maintaining ownership of all tickets open to ensure resolution.
  • Using scripts and guides appropriately for each call.
  • Assisting in the development of resolutions for customer service improvement.
  • Engaged end users and answered questions via email, phone, website live chat and in forums.

Bilingual Telesales Representative

American Homeshield
03.2014 - 12.2014
  • Providing customer service to both English and Spanish speaking customers.
  • Providing information about the products and selling the products that are provided.
  • Attending meeting to grow knowledge base about new products.
  • Taking payment and Renewing contracts for the new year.

Registered Pharmacy Technician

CVS Pharmacy
03.2012 - 10.2012
  • Assisting patients and filling their medications.
  • Updating insurance.
  • Answering phones and taking refills.
  • As well as assisting the pharmacist with various tasks.

Education

Business Administration -

West Georgia Technical College
La Grange, GA
01.2011

Business Administration/Mgmt - undefined

Dalton State College
01.2010

Diploma - undefined

Northwest Whitfield High School
01.2006

Skills

  • Microsoft Office

  • Outlook

  • Problem Resolution

  • Telephone etiquette

  • Time Management

  • Insurance verification

  • Registration and admissions

  • Spanish fluency

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Patient Service Specialist

Resurgens Orthopaedics Rehabilition
08.2024 - Current

Bilingual – Customer Representative

AFLAC
04.2022 - 01.2024

Bilingual - Customer Care Rep I

Anthem BlueCross BlueShield
02.2021 - 01.2022

Customer Care Rep I

Spherion Staffing
11.2020 - 02.2021

Guest Service Agent

Great Wolf Lodge Guest Services
02.2019 - 12.2020

Lifeguard/Supervisor

Great Wolf Resorts Inc.
07.2018 - 02.2019

Store Manager

Hibbett Sports
01.2018 - 07.2018

Store Manager

Rue21
01.2016 - 05.2017

Bilingual Fulfillment Specialist

WeGoLook
10.2015 - 01.2016

Bilingual Technical Support Specialist

Randstad
02.2015 - 10.2015

Bilingual Telesales Representative

American Homeshield
03.2014 - 12.2014

Registered Pharmacy Technician

CVS Pharmacy
03.2012 - 10.2012

Business Administration/Mgmt - undefined

Dalton State College

Diploma - undefined

Northwest Whitfield High School

Business Administration -

West Georgia Technical College

Similar Profiles

CREATE PROFILE
Ann P. LaBossiere