Annslee Swann
Kathleen
Summary
Special education professional with proven ability to engage and support diverse student populations. Skilled at creating inclusive and effective learning environments that foster academic and social development. Recognized for strong teamwork and adaptability, ensuring seamless collaboration with colleagues and responsiveness to evolving classroom needs.
Overview
4
4
years of professional experience
Work History
Interrelated Special Education Teacher
Perry High School
04.2024 - Current
- Assessed student progress through ongoing evaluations and adapted lesson plans accordingly, ensuring continuous improvement in academic achievement levels.
- Developed strong relationships with parents and guardians, working collaboratively to support student success both inside and outside of the classroom.
- Utilized various teaching methodologies and differentiated instruction strategies to cater to diverse learning styles, enhancing student engagement and comprehension.
- Established a positive classroom environment that fostered mutual respect and open communication among students, promoting cooperation and conflict resolution skills.
FOH Assistant Manager
Woodlands Coffee Roasters and Cafe
01.2024 - 04.2024
- Ensured that tasks are completed efficiently by delivering clear and concise instructions to team members.
- Trained new employees on how to properly interact with customers, make a variety of coffee-based drinks, correctly utilize the POS terminal, organize supplies and equipment, and collaborate with back-of-house staff.
- Assigned roles and make adjustments based on the various skill sets of the staff present, due to staff availability and unpredictable shift changes.
- Required to occasionally de-escalate conflict between employees and provide solutions to reach a compromise.
Customer Support Specialist I
Vertafore
04.2022 - 08.2023
- Utilized problem solving and critical thinking skills to identify and resolve multiple software issues across several different products.
- Demonstrated calm and effective customer service through active listening and communication skills.
- Collaborated with teammates and different departments to efficiently provide customers accurate solutions.
- Won multiple quarterly awards for exceptional customer service satisfaction.
Server/Barista
Buck and Board/Buckhead Coffee House
03.2021 - 12.2022
- Fielded orders and requests in a timely manner in order to provide a unique and personable experience for each individual customer.
- Trained peers on front/back of house responsibilities, including time management, importance of quality of product/presentation, and customer interaction.
- Managed, ordered, and organized inventory to ensure proper preparations for effective workflow were completed weekly.
Education
Bachelor of Science - Biology
The University of Tennessee Southern
Pulaski05-2020
Skills
- Parent-Teacher Collaboration
- Collaborative Teaching
- Student Advocacy
- Instructional Adaptations
- Classroom Management
- Problem Solving
- Time Management
- Critical/Analytical Thinking
Timeline
Interrelated Special Education Teacher
Perry High School
04.2024 - Current
FOH Assistant Manager
Woodlands Coffee Roasters and Cafe
01.2024 - 04.2024
Customer Support Specialist I
Vertafore
04.2022 - 08.2023
Server/Barista
Buck and Board/Buckhead Coffee House
03.2021 - 12.2022
Bachelor of Science - Biology
The University of Tennessee Southern
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