AnQuan Campbell
Milledgeville
Summary
Seasoned Restaurant General Manager with a proven track record at McDonald's, adept in operations management and talent development. Excelled in reducing employee turnover and enhancing guest relations through effective leadership and a focus on food safety. Skilled in inventory management and staff scheduling, consistently ensuring optimal operational efficiency and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Restaurant General Manager
McDonald's
03.2024 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Oversaw food preparation and monitored safety protocols.
Restaurant General Manager/Area Supervisor
Popeyes Chicken
08.2017 - 11.2023
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Ensured compliance with all health department regulations as well as company policies and procedures.
Front Desk Receptionist
Hampton Inn By Hilton
01.2017 - 08.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- OnQ Certified
- Collected room deposits, fees, and payments.
Production Manager
McDonald's
02.2012 - 12.2016
- Enforced health and safety protocols to promote safe working environment.
- Evaluated employee performance and provided feedback and training as needed.
- Coordinated with other departments to align production with customer requirements.
- Used KPI Charts, action plans, and countermeasures to drive policy deployment.
- Monitor food safety while providing quality food to standard.
Education
Associate of Arts - Hospitality Management
Trident Technical College
Charleston, SC08-2012
High School Diploma -
North Charleston High School
North Charleston, SC06-2009
Bachelor of Hamburgerology - Leading Great Restaurants Class
Hamburger University
Chicago, IL10-2024
Skills
- Operations management
- Inventory management
- Food safety
- Cost control
- Staff scheduling
- Hiring decisions
- Guest relations
- Talent development
- Supervisory skills
- ServeSafe manager
Timeline
Restaurant General Manager
McDonald's
03.2024 - Current
Restaurant General Manager/Area Supervisor
Popeyes Chicken
08.2017 - 11.2023
Front Desk Receptionist
Hampton Inn By Hilton
01.2017 - 08.2017
Production Manager
McDonald's
02.2012 - 12.2016
Associate of Arts - Hospitality Management
Trident Technical College
High School Diploma -
North Charleston High School
Bachelor of Hamburgerology - Leading Great Restaurants Class
Hamburger University
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