Travelling
Anshuman Rathore
Front office Executive
Panjim
Summary
Dynamic Senior Front Office Executive with proven expertise at Marriott Resort and Spa, enhancing guest satisfaction through effective problem-solving and relationship building. Recognized for streamlining operations and training staff, resulting in improved efficiency and service quality. Adept at documentation control and fostering teamwork, driving successful outcomes in high-pressure environments.
Personable and organized professional with knack for managing front office operations efficiently and effectively. Demonstrates strong capabilities in customer service and administrative support, including scheduling and managing records. Committed to ensuring seamless and pleasant experience for clients and colleagues alike, enhancing overall organizational efficiency.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Senior Front Office Executive
Marriott Resort and Spa
Goa
07.2024 - Current
- Facilitated smooth interdepartmental communication by regularly updating other departments on relevant guest information or special requests.
- Ensured proper billing procedures were followed consistently, reducing discrepancies in final invoices presented to guests.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
- Prepared accurate financial reports for management review, aiding in informed decision-making regarding budget allocations.
- Increased efficiency within the front office team by introducing time-saving procedures and tools for daily tasks.
- Developed strong relationships with clients through excellent communication skills, leading to increased repeat business.
- Coordinated with event planners to ensure seamless execution of conferences and special events held at the property.
- Collaborated with housekeeping and maintenance departments to ensure guest rooms were clean and well-maintained, enhancing overall guest experience.
- Improved employee morale by providing regular constructive feedback and recognizing outstanding performance within the front office team.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Received inquiries from corporate customers, major vendors and trade press and delivered informed responses with minimal input from executives.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.
- Documented, published and updated administrative and executive procedures and practices and established internal communication processes.
- Requested, reviewed, processed and distributed status reports from various team members to executive management according to established workflow processes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaised effectively with sales department to update room rates and promotions regularly, maximizing revenue opportunities.
Front Office Executive
Antarim Resorts LLP
Goa
02.2024 - 07.2024
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Collaborated with other departments to coordinate events, meetings, and conferences for successful outcomes.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
- Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
Rooms Controller
Ritz Carlton
Bengaluru
07.2023 - 02.2024
- Reduced guest wait times, ensuring quick check-in and check-out experiences.
- Coordinated with maintenance teams on necessary repairs or improvements, keeping rooms in optimal condition for guest comfort.
- Maintained up-to-date knowledge of hotel policies, procedures, and promotions for seamless service delivery.
- Participated in cross-departmental meetings to collaborate on initiatives aimed at enhancing overall guest experience throughout their stay at the hotel property.
- Managed room inventory effectively to minimize overbooking situations.
- Trained new team members on room controlling procedures, fostering a positive work environment.
- Registered guests and relayed pertinent information about available amenities and events taking place at facility.
- Provided backup support during peak times by assisting front desk operations such as answering phones, processing reservations, or addressing walk-in inquiries.
- Enhanced guest satisfaction by efficiently allocating rooms and managing reservation requests.
- Inspected rooms for damages and sufficient housekeeping practices.
- Optimized room occupancy rates with strategic planning and coordination among departments.
- Streamlined room assignment processes for improved operational efficiency and guest experience.
- Coordinated check-in and pre-registration procedures for arriving groups.
Sr. Front Office Associate
Radisson Resort Goa Baga
Goa
05.2022 - 06.2023
- Implemented new procedures to improve front office operations and enhance overall guest experience.
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Answered calls to take messages or redirect calls to appropriate colleagues.
- Improved communication within the team by initiating weekly meetings to discuss challenges faced during shifts as well as possible solutions.
- Trained new front office associates in hotel policies, software usage, and customer service best practices.
- Provided knowledgeable concierge services by recommending local dining options, transportation solutions, and entertainment venues.
- Sorted and distributed incoming mail and prepared outgoing mail.
Housekeeping Associate
Hyatt Centric Candolim Beach
Goa
12.2021 - 04.2022
- Contributed to the overall success of the hotel by upholding company values and providing exceptional service to every guest.
- Organized housekeeping carts efficiently, streamlining the process for completing assigned tasks in each room or area.
- Enhanced guest satisfaction by delivering impeccable housekeeping services and maintaining a clean, welcoming environment.
- Supported other departments within the hotel as needed, fostering teamwork and collaboration across various roles.
- Assisted with inventory management for supplies and linens, ensuring sufficient stock levels at all times.
- Contributed to a reduction in guest complaints by consistently providing thorough cleaning services in a timely manner.
- Maintained strong communication with supervisors regarding task progress or issues encountered during shifts.
- Demonstrated adaptability by adjusting quickly to changing priorities or special requests from guests or supervisors.
- Conducted regular inspections of guest rooms, identifying areas for improvement or maintenance needs.
Housekeeping Room Attendant
Evolve Back, Hampi
Hampi
10.2020 - 04.2021
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management Catering Technology
Bhopal 07.2017 - 10.2020
Skills
Team building expertise
Effective time management
Staff training and development
Meeting coordination
Travel arrangements
Scheduling expertise
Documentation and control
Training and coaching
Workflow planning
Relationship building
Teamwork and collaboration
Fast learner
Organizational management
Problem-solving
Interests
Timeline
Senior Front Office Executive
Marriott Resort and Spa
07.2024 - Current
Front Office Executive
Antarim Resorts LLP
02.2024 - 07.2024
Rooms Controller
Ritz Carlton
07.2023 - 02.2024
Sr. Front Office Associate
Radisson Resort Goa Baga
05.2022 - 06.2023
Housekeeping Associate
Hyatt Centric Candolim Beach
12.2021 - 04.2022
Housekeeping Room Attendant
Evolve Back, Hampi
10.2020 - 04.2021
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management Catering Technology
07.2017 - 10.2020
Similar Profiles
Kenya FlemmingKenya Flemming
Bartender at The Marriott Resort and SpaBartender at The Marriott Resort and Spa
John Nelley, III NelleyJohn Nelley, III Nelley
Director of Revenue at Laguna Cliffs Marriott Resort and SpaDirector of Revenue at Laguna Cliffs Marriott Resort and Spa
Hailey OgleHailey Ogle
Recreation Attendant at Auburn-Opelika Marriott Resort and SpaRecreation Attendant at Auburn-Opelika Marriott Resort and Spa