Ansley Leach
Flowery Branch
Summary
Service driven leader with 10 years of guest facing experience, including 5 years as a Store Manager overseeing high-volume operations, staff performance, and service excellence. Adept at managing complex situations with professionalism, warmth, and composure.
Overview
10
10
years of professional experience
Work History
Director of Sales
Candlewood Suites
Oakwood, GA
12.2025 - 05.2026
- Developed and implemented strategic sales initiatives to enhance revenue growth and client base.
- Analyzed market trends and competitive positioning to inform pricing strategies and promotional campaigns.
- Established strong relationships with local businesses to drive group bookings and corporate partnerships.
- Fostered a collaborative environment between myself, the front desk staff, housekeeping and maintenance in order to have a well rounded experience for guests.
Shift Supervisor
Starbucks Coffee Company
Cumming, GA
06.2022 - 12.2025
- Provided welcoming, efficient, and attentive service to guests in a fast-paced environment.
- Supported shift operations, including floor deployment, training new employees, and maintaining a clean and professional workspace.
- Processed transactions with accuracy and adhered to cash handling protocols.
- Assisted in opening/closing duties, inventory orders, and upholding brand standards.
- Built rapport with guests, enhancing their experience and contributing to a positive environment.
- References available upon request.
Store Manager
Starbucks Coffee Company
Alpharetta, GA
12.2015 - 06.2022
- Oversaw daily operations in a high-volume location serving hundreds of guests per day, ensuring consistent delivery of exceptional service and a genuine guest experience.
- Led a team of 20(+) employees, including hiring, training, scheduling, coaching, and performance evaluations.
- Trained and developed assistant store managers for the SM role.
- Maintained high hospitality standards aligned with brand expectations, driving customer satisfaction scores and repeat business. Repeated highest scores for the area.
- Resolved guest concerns with professionalism, empathy, and efficiency, escalating issues appropriately and safeguarding brand loyalty.
- Implemented operational systems to increase team efficiency, reduce service delays, and maintain a smooth workflow during peak hours.
Education
High School Diploma -
Flowery Branch High School
Flowery Branch, GA05-2012
Skills
- Guest experience & hospitality standards
- Front desk operations
- Team leadership & staff development
- Conflict resolution & de-escalation
- Scheduling, staffing & labor management
- Cash handling, POS, & profits/loss analysis
- Training & performance coaching
- Multi-tasking in high paced environments
- Quality assurance & safety compliance
- Inventory management
- Opening/closing & daily operations
Timeline
Director of Sales
Candlewood Suites
12.2025 - 05.2026
Shift Supervisor
Starbucks Coffee Company
06.2022 - 12.2025
Store Manager
Starbucks Coffee Company
12.2015 - 06.2022
High School Diploma -
Flowery Branch High School