Ansley Overstreet
Athens,GA
Summary
Dedicated and hardworking professional with a strong background in customer service, leadership, and medical administration. Earned a Dental Assistant Certification while working full-time and progressing from Waitress to General Manager at a restaurant in Commerce, GA. Following relocation, advanced into an Office Administrator role at MRI Belfair, gaining valuable experience in a fast-paced clinical environment and further developing administrative and patient-support skills. Committed to professionalism, reliability, and continued growth within the healthcare field.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Administration Coordinator
3T MRI At Belfair
03.2025 - Current
- Provide front-office support by managing incoming calls, patient inquiries, and service requests; respond to patient concerns, explain procedures, and direct patients to appropriate clinical staff.
- Maintain accurate administrative records, including documentation, timekeeping, and payroll exception reports, ensuring compliance with organizational policies.
- Assist leadership with office operations and departmental initiatives, including preparing and updating training materials, operational policies, and onboarding resources.
- Manage staff scheduling and coverage, optimizing calendars to ensure adequate daily staffing; partner with management to identify workflow inefficiencies and implement process improvements.
- Coordinate clinical operations by managing patient scheduling, intake, and documentation within RisLinQ EHR/RIS, ensuring accuracy and efficiency.
- Optimize patient flow to support timely imaging appointments and effective utilization of scanner availability.
- Verify insurance eligibility and benefits, obtain prior authorizations, and resolve discrepancies to prevent delays in patient care and billing.
General Manager
Sliced On Elm
05.2020 - 02.2025
- Recruited, hired, and trained all servers and hosts, fostering a high-performing team.
- Scheduled employees for two daily shifts, ensuring proper coverage and operational efficiency.
- Enforced food handling regulations, safety protocols, and compliance standards.
- Managed daily restaurant operations, including sales tracking, inventory management, and alcohol reporting.
- Planned and implemented events and promotions (e.g., Trivia Night) to drive business growth.
- Handled daily cash deposits, processed customer payments, and resolved customer billing issues.
- Delivered exceptional customer service, taking orders, answering menu questions, and addressing concerns to ensure satisfaction.
- Maintained restaurant cleanliness and organization to uphold operational standards.
- Collaborated with team members to ensure timely and accurate order production.
- Developed strong customer relationships by remembering preferences and providing personalized service.
Server
Sliced on Elm
03.2018 - 05.2020
- Managed multiple tables efficiently, ensuring timely order processing and accurate delivery of food and beverages.
- Trained new staff on operational procedures, fostering a collaborative team environment and promoting best practices.
- Implemented upselling techniques, helping increase overall sales while maintaining high service standards during peak hours.
- Maintained cleanliness and organization of the dining area, consistently adhering to health and safety regulations.
- Demonstrated strong multitasking abilities by handling multiple tables without compromising service quality.
- Delivered exceptional customer service, enhancing guest satisfaction through attentive communication and personalized interactions.
- Managed dining area efficiency, ensuring smooth operations and timely service during high-volume periods.
Host
Cracker Barrel Restaurant
08.2017 - 03.2018
- Greeted customers warmly as they entered the restaurant, creating a welcoming first impression.
- Managed reservations and waitlists, providing accurate wait-time estimates and ensuring smooth seating flow.
- Guided guests to their tables and provided menus while answering any initial questions.
- Optimized seating arrangements to balance server workloads and maximize dining room efficiency.
- Collaborated with kitchen and service staff to communicate guest needs and special requests.
- Trained new hosts on operational procedures, guest service standards, and best practices.
Education
No Degree - Dental Hygiene
Athens Technical College
Athens, Georgia, GA04-2020
Skills
- Excellent Time-management abilities
- Strong Problem-solving skills
- Detail-oriented and organized
- Flexible and adaptable in fast-paced environments
- Works well Independently and as part of a Team
- Honest, Dependable, and reliable
- Effective Communication skills (verbal & written)
- Eager to Learn and expand knowledge
- Enjoys working with the Public
- Maintains a Positive and Supportive approach with customers, patients, and staff
Certification
- Certified Dental Assistant
Accelerated Dental Assisting Academy, Athens, GA September 12, 2020
- Dental Radiology
Accelerated Dental Assisting Academy, Athens, GA July 18, 2020
- Basic Life Support (CPR and AED) Program – eCard Code / 205504478079
American Heart Association, Alpharetta, GA July, 11, 2020
Timeline
Office Administration Coordinator
3T MRI At Belfair
03.2025 - Current
General Manager
Sliced On Elm
05.2020 - 02.2025
Server
Sliced on Elm
03.2018 - 05.2020
Host
Cracker Barrel Restaurant
08.2017 - 03.2018
No Degree - Dental Hygiene
Athens Technical College