Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ansley Scherer

Marietta

Summary

Organized Office Administrator with expertise in managing business operations and optimizing processes. Demonstrated ability to multitask and solve problems effectively in high-pressure environments. Proven leadership skills with a track record of enhancing workflows and fostering team collaboration.

Overview

7
7
years of professional experience

Work History

Administrator

Chick-Fil-A Restaurant
Marietta
05.2024 - Current
  • Streamlined document management system for organized, accessible company files.
  • Assisted in developing administrative systems, procedures, and policies.
  • Monitored operations and analyzed records to evaluate company performance.
  • Executed basic bookkeeping by reconciling accounts receivable and payable.
  • Oversaw payroll, credit card transactions, and invoicing to eliminate financial discrepancies.
  • Cultivated positive relationships with colleagues and management.
  • Created spreadsheets to monitor project progress, budgets, and related data.

Operations Manager

Chick-fil-A
04.2022 - Current
  • Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Develope systems and procedures to improve operational quality and team efficiency.
  • Identify and resolve unauthorized, unsafe, or ineffective practices.
  • Develope and implemente strategies to maximize customer satisfaction.
  • Train and guide team members to maintain high productivity and performance metrics.
  • Observe each employee's individual strengths and initiate mentoring program to improve areas of weakness.
  • Establish positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Supervise operations staff and kept employees compliant with company policies and procedures.
  • Interact well with customers to build connections and nurture relationships.
  • Evaluate Team Members on successes and points of improvement.

Shift Leader

Chick-fil-A
04.2021 - 04.2022
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Developed and implemented new processes and procedures to streamline operations.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Team Leader

Chick-fil-A
04.2020 - 04.2021
  • Built strong relationships with customers through positive attitude and attentive response.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Team Member

Chick-fil-A
04.2018 - 04.2020
  • Maintained productive, efficient approach to all tasks.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Frequently inspected production area to verify proper equipment operation.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Education

Bachelor of Science - Psychology With A Minor in Criminology

Kennesaw State University
Kennesaw, GA
05.2024

High School Diploma -

Hillgrove High School
Powder Springs, GA
05.2020

Skills

  • Multi-Unit Operations Management
  • Systems Implementations
  • High-Pressure Environments
  • Policy and Procedure Implementation
  • Staff Management
  • Conflict Mediation
  • Planning and Implementation
  • Customer Relationship Management
  • Team Leadership
  • Operation Monitoring
  • Management Training
  • Data Archiving
  • Project management
  • Reporting and documentation
  • Office administration
  • Strategic planning
  • Goal setting

References

References available upon request.

Timeline

Administrator

Chick-Fil-A Restaurant
05.2024 - Current

Operations Manager

Chick-fil-A
04.2022 - Current

Shift Leader

Chick-fil-A
04.2021 - 04.2022

Team Leader

Chick-fil-A
04.2020 - 04.2021

Team Member

Chick-fil-A
04.2018 - 04.2020

Bachelor of Science - Psychology With A Minor in Criminology

Kennesaw State University

High School Diploma -

Hillgrove High School

Similar Profiles

CREATE PROFILE
Ansley Scherer