Anson Wessner

• Learned and utilized CRM systems to manage client interactions efficiently.
• Coordinated communications between clients and internal departments to resolve issues.
• Maintained accurate records of customer feedback and requests for improvements.
• Exceeded monthly goals every month since start date

• Responsible for development of new procedural rollouts
• Developed training programs to be used across the company
• Increased efficiency of inventory control system by 15%
• Maintained knowledge of, and competency in, operations and all policies

• Provided technical guidance to direct reports regarding job duties and responsibilities
• Supervised eight operational locations
• Resolved user issues by providing guidance over the phone or through remote access sessions
• Diagnosed and repaired issues with operations as they arose