Summary
Overview
Work History
Education
Skills
Timeline
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Antawan Henderson

Columbus

Summary

Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.

Overview

11
11
years of professional experience

Work History

Patient Access Representative

Pfizer Oncology
10.2023 - 03.2025
  • Obtained proper authorization and identification to release confidential medical records
  • Coordinated with patients and healthcare professionals to meet patient needs
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
  • Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues

Customer Service Representative

aspirion
05.2021 - 04.2023
  • Managed customer inquiries through telephone, email and social media interfaces
  • Utilized hospital systems to update patient records, ensuring accuracy and completeness
  • Guided patients through the completion of consent and other required medical forms
  • Updated system with order specifics and customer details, preferences, and billing information
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service

Claims Processor

Aflac
04.2014 - 08.2018
  • Analyzed and evaluated claim forms, medical reports, bills, and other documents to ensure accuracy of data
  • Adhered to all applicable laws, regulations, and company standards while processing claims
  • Applied knowledge of coding systems such as CPT-4 and HCPCS codes for proper reimbursement

Education

High School Diploma -

Spencer High School
Columbus, GA
05.2008

Skills

  • Patient registration
  • Insurance verification
  • HIPAA compliance
  • Customer service
  • Medical coding

Timeline

Patient Access Representative

Pfizer Oncology
10.2023 - 03.2025

Customer Service Representative

aspirion
05.2021 - 04.2023

Claims Processor

Aflac
04.2014 - 08.2018

High School Diploma -

Spencer High School

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Antawan Henderson