Anth'ea Fields
Marietta
Summary
Dedicated professional with extensive experience in team leadership and empathetic communication. Skilled in order management and payment processing. Committed to fostering collaboration and enhancing product reliability through effective quality assurance practices
Overview
12
12
years of professional experience
Work History
Quality Assurance Technician
Pilgrim’s Pride Corporation
Canton
08.2023 - Current
- Conducted physical inspections, spot checks, and functional tests on raw materials and finished goods to ensure compliance with quality standards.
- Maintained detailed records, logs, and reports on test outcomes to track quality metrics and support continuous improvement.
- Identify deviations, investigate defects, and recommend improvements to manufacturing processes.
- Ensure adherence to industry regulations, safety standards, and company quality procedures.
- Maintain and calibrate testing and measurement equipment for accuracy.
- Collaborated with production teams to resolve quality issues and trained staff on quality protocols to enhance overall product reliability.
Sortation Lead Seasonal
Amazon
Acworth
03.2023 - 01.2026
- Received and sorted inventory to maintain organization and accuracy.
- Used scanners, computers, and handheld printers for efficient inventory management.
- Utilized carts, dollies, and hand trucks to transport items efficiently.
- Use carts, dollies, hand trucks, and other gear to move items around.
- Prepared customer orders for timely delivery.
Virtual Front Desk
Holbrook Life
Decatur
01.2020 - 01.2023
- Screened and routed incoming calls, ensuring prompt message delivery to relevant parties.
- Responded to emails, live chats, and queries while resolving customer complaints.
- Managing calendars, booking, updating, or cancelling appointments, and sending reminders.
- Entered data, updated CRM records, and maintained accurate digital visitor logs for streamlined information access.
- Providing accurate company, service, or product information to callers.
Customer Service Specialist
Concentrix
Atlanta
09.2018 - 12.2019
- Managed customer inquiries with efficiency and empathy, driving measurable improvements in satisfaction scores and fostering long-term customer loyalty.
- Resolved product issues, account concerns, and billing queries, enhancing customer experience.
- Documented call notes and updated customer records in CRM systems to maintain accurate information.
- Achieved key performance indicators (KPIs) including average handling time, customer satisfaction scores (CSAT), and call quality standards.
Guest Service Representative
The Royal Sonesta
New Orleans
12.2016 - 08.2018
- Checked guests in and out, assigned rooms, and issued room keys to ensure smooth arrivals and departures.
- Greet guests warmly, answer inquiries, and provide information regarding hotel facilities, local attractions, and services.
- Handle bookings, cancellations, and special requests via phone, email, or in-person.
- Addressed and resolved guest complaints or issues to enhance guest satisfaction and experience.
- Processed payments, managed guest folios, and balanced cash drawer to maintain accurate financial records.
Bank Teller
Hancock Bank
New Orleans
10.2013 - 11.2016
- Processed customer transactions quickly and accurately, enhancing service efficiency and directly contributing to increased customer satisfaction and loyalty.
- Performed thorough account reconciliations, promptly identifying and resolving discrepancies to ensure financial accuracy and maintain client trust.
- Trained and mentored new team members on operational procedures and best practices, fostering team collaboration and improving service quality.
- Implemented an updated cash-handling system, streamlining daily operations and reducing errors, resulting in significant gains in efficiency and accountability.
Education
Master Cosmetologist -
Empire Beauty School
Tucker, Georgia07-2016
Highschool Diploma -
Stone Mountain High School
Stone Mountain, GA05-2009
Business Entrepreneur -
Southern University At New Orleans
New Orleans, LASkills
- Order management
- Inventory management
- Payment processing
- MS Office and Outlook
- Staff training
- Team leadership
- Customer relationship management
- Empathetic communication
Timeline
Quality Assurance Technician
Pilgrim’s Pride Corporation
08.2023 - Current
Sortation Lead Seasonal
Amazon
03.2023 - 01.2026
Virtual Front Desk
Holbrook Life
01.2020 - 01.2023
Customer Service Specialist
Concentrix
09.2018 - 12.2019
Guest Service Representative
The Royal Sonesta
12.2016 - 08.2018
Bank Teller
Hancock Bank
10.2013 - 11.2016
Master Cosmetologist -
Empire Beauty School
Highschool Diploma -
Stone Mountain High School
Business Entrepreneur -
Southern University At New Orleans