Anthia Smith
Savannah
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server/Restaurant Front of House Manager
Boar's Head Tavern
10.2023 - 11.2025
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new servers on menu offerings and restaurant protocols.
- Managed multiple tables efficiently while maintaining quality service standards.
- Resolved guest complaints promptly, enhancing overall dining experience.
- Implemented upselling techniques to increase average check totals consistently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server/manager
PS Tavern
10.2020 - 10.2023
- Supervised daily operations, ensuring adherence to service standards and guest satisfaction.
- Trained and mentored staff, fostering a collaborative team environment and enhancing performance.
- Implemented workflow improvements, streamlining service processes to increase efficiency.
- Developed training programs for new hires, focusing on operational best practices and customer engagement.
General Manager | Bartender
Stoney’s Bar & Grill
01.2014 - 01.2019
- Responsible for an individual location including hiring, training and testing for all new hires and current staff
- Managed all inventory from alcoholic beverages to full kitchen inventory; held weekly meetings with all reps for purpose of rotating inventory ensuring cost-effective products, up-to-date knowledge
- Updated and maintained facilities repairs and maintenance schedule
- Scheduled bar and kitchen staff on a weekly basis according to budget guidelines
- Recorded all financial transactions and balanced expenditures
- Designed all beverage and food menus along with cost analysis to maximize profits
Sales Representative
Bar GoGo
01.2014 - 01.2015
- Managing sales, cooperating with bar managers for commercial events
- Promoting brand through store meetings and trade shows
- Assisting with showcasing new products and visual merchandising
- Developing client relationships through social media advertising
Server | Trainer
Eat Well DC, Inc.
01.2012 - 01.2014
- Wait staffed at one of the company’s top selling restaurants while providing training to new servers
- Coordinated table reservations for guests in addition to hosting duties
- Assisted in the designing of menus and creating new cocktails for the bar
- TIPS certified and trained in bartending
Education
High School Diploma -
GED
SavannahBachelor of Science - Psychology
Georgia Southern University
Online08-2029
Skills
- Experienced in conversational Mandarin
- Culturally knowledgeable in East Asian regions
- Basic knowledge of computer programs and POS
- Customer service
- Staff training
- Menu development
- Quality assurance
- Time management
- Communication skills
- Scheduling and staffing
- Strong work ethic
- Memory retention
Certification
TIPS certified, D.C's ABRA Manager License (Alcohol Beverage Regulation Administration), Food Manager certification, DOH Food Safety Manager License
Languages
Chinese (Mandarin)
Timeline
Server/Restaurant Front of House Manager
Boar's Head Tavern
10.2023 - 11.2025
Server/manager
PS Tavern
10.2020 - 10.2023
General Manager | Bartender
Stoney’s Bar & Grill
01.2014 - 01.2019
Sales Representative
Bar GoGo
01.2014 - 01.2015
Server | Trainer
Eat Well DC, Inc.
01.2012 - 01.2014
High School Diploma -
GED
Bachelor of Science - Psychology
Georgia Southern University