Anthonia Okeke
Clarkston,GA
Summary
Experienced Customer Service Specialist with a solid history at Marvest Homecare, skilled in resolving complaints and proficient in data entry. Thrived in high-pressure environments, boosting customer retention through empathetic interactions. Showcased proficiency in consultative sales and administrative tasks, building strong customer connections and transforming challenges into opportunities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Marvest Homecare
05.2017 - Current
- Effectively managed high-stress situations, maintaining professionalism under pressure while resolving disputes and conflicts. addressed customer complaints with empathy, which enhanced loyalty and encouraged repeat business. efficiently handled escalated calls, achieving resolutions satisfactory to both customers and provided responses to customer inquiries about products, services, and company information. resolved escalated customer issues, restoring confidence in the company's commitment to service excellence and negotiated solutions with dissatisfied customers and turning potential negative reviews into positive testimonials.
Agent/Customer Care Representative
Insight Insurance Agency
11.2013 - 12.2016
- Gathered client information by answering telephone calls and providing insurance quotes, informed customers about new products and helped them select the most cost-effective insurance quotes, utilized a computer to prepare quotes for rental, home, and car insurance, swiftly and effectively resolved caller issues. Addressed and promptly settled customer complaints to sustain professional relationships, established robust customer relationships, fostering recommendations and loyalty and Managed several incoming calls, emails and faxes per day from customer.
Education
High School Diploma -
MurphyHighy Schoo
Atlanta, GA06.1987
Skills
- Possess several years of experience in complaint resolution, product knowledge, paperwork processing, consultative sales, information security, money handling, administrative support, call center experience, and complaint handling
Timeline
Customer Service Representative
Marvest Homecare
05.2017 - Current
Agent/Customer Care Representative
Insight Insurance Agency
11.2013 - 12.2016
High School Diploma -
MurphyHighy Schoo
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