Anthony Adorno Jr.
Macon
Summary
Results-driven Senior Field Service and Technical Operations Leader with a track record of enhancing service accuracy by 50% and streamlining QA processes. Proven expertise in guiding cross-functional teams to successfully execute large-scale deployments in dynamic gaming and industrial settings.
Overview
17
17
years of professional experience
Work History
Technical Configuration Manager
Everi
10.2022 - 03.2026
- Led team of 5 technical specialists to enhance configuration and QA operations
- Oversaw QA for gaming machine configurations to ensure compliance with standards
- Improved order accuracy and service-level performance by 50%
- Acted as the escalation point for resolving technical and operational issues
- Partnered cross-functionally on large-scale deployments
Field Service Engineer
ABB
06.2021 - 10.2022
- Installed and configured industrial automation systems at client locations.
- Executed diagnostics and maintenance on industrial systems, improving operational reliability.
- Diagnosed and resolved technical issues for customers, ensuring timely support and satisfaction.
- Reduced downtime through proactive service and preventive maintenance initiatives.
- Collaborated with cross-functional teams to implement system upgrades, enhancing system performance.
- Maintained detailed service reports and documentation for each intervention.
- Ensured compliance with safety standards during all service operations.
Field Service Supervisor
Everi
02.2013 - 06.2021
- Oversaw installation and maintenance of gaming systems at client locations, ensuring seamless operation and client satisfaction.
- Supervised field technicians, maintaining high service quality and compliance with industry standards.
- Implemented network solutions to enhance system performance and reliability.
- Developed schedules to optimize technician routes and improve response times.
- Managed inventory of tools and parts, enabling timely service calls and minimizing downtime.
- Collaborated with sales teams to align service offerings with client needs and expectations.
Field Service Technician II
IGT
03.2009 - 02.2013
- Installed and maintained gaming machines, ensuring optimal performance across multiple client locations.
- Diagnosed technical issues using diagnostic tools and software systems, facilitating timely repairs.
- Performed on-site installations, routine maintenance, and minor repairs to gaming systems.
- Managed inventory of replacement parts and tools to ensure efficient service delivery.
- Documented service activities and reported findings in maintenance logs for accountability.
- Provided exceptional customer service, effectively addressing client inquiries and concerns to enhance satisfaction.
Education
B.S. - Computer & Electronics Engineering Technology
ITT Technical Institute
Skills
- Technical project management
- Agile methodologies
- Jira management
- Technical documentation
- Network configuration
- Systems troubleshooting
- Technical support
- Preventative maintenance
- Process optimization
- ERP systems administration
- CRM systems management
Military Service
U.S. Navy, Petty Officer Second Class, (AW) Aviation Electronics Technician.
- Iraqi Campaign Medal - Awarded to recognize service members who served in the country of Iraq in support of OIF/OND/OEF
- Global War on Terrorism Service Medal
Timeline
Technical Configuration Manager
Everi
10.2022 - 03.2026
Field Service Engineer
ABB
06.2021 - 10.2022
Field Service Supervisor
Everi
02.2013 - 06.2021
Field Service Technician II
IGT
03.2009 - 02.2013
B.S. - Computer & Electronics Engineering Technology
ITT Technical Institute