Anthony Alcazar
Cartersville
Summary
Proven team collaborator and customer service expert from my tenure at McDonald's, I excel in fast-paced environments, ensuring high levels of customer satisfaction and maintaining stringent health standards. Skilled in cash handling and food safety, my work ethic and ability to connect with customers have consistently enhanced dining experiences.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
McDonalds
01.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Developed strong communication skills while interacting with diverse clientele daily.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.
- Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
- Restocked and rotated food items according to expiry dates to minimize waste.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA12-2024
Skills
- Customer service
- Work ethic and integrity
- Customer assistance
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
Certification
DELTON EPSILON TAU HONOR SOCIETY
Timeline
Cashier
McDonalds
01.2021 - Current
High School Diploma -
Penn Foster Career School
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