Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Anthony Bates

Hoschton

Summary

Dynamic customer service professional with extensive experience at Publix, excelling in cash handling and conflict de-escalation. Proven ability to enhance customer satisfaction through relationship building and effective problem resolution. Recognized for maintaining composure in high-pressure situations, fostering loyalty, and consistently exceeding service goals.

Overview

5
5
years of professional experience

Work History

Customer Service Cashier

Publix
06.2023 - Current
  • Ensured cleanliness and orderliness in workspace, fostering customer-friendly environment.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.

Cashier

Taco Bell
03.2023 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Customer Service Cashier

Italian Pie
05.2020 - 01.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Cashier

Burger King
02.2020 - 03.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.

Education

General Automotive -

Lanier Technical College
Oakwood, GA

High School Diploma -

Mill Creek
Buford, GA
2024

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Cash register operation
  • Guest services
  • POS system operation
  • Integrity and honesty
  • Conflict de-escalation
  • Relationship building and management
  • De-escalation techniques
  • Patience and empathy
  • Troubleshooting skills
  • Maintenance and repairs
  • Hand and power tools
  • Troubleshooting
  • Preventive Maintenance

Accomplishments

I was in explorer program for Gwinnett County Sheriffs Office

I did wrestling in highschool

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Customer Service Cashier

Publix
06.2023 - Current

Cashier

Taco Bell
03.2023 - 04.2023

Customer Service Cashier

Italian Pie
05.2020 - 01.2022

Cashier

Burger King
02.2020 - 03.2021

General Automotive -

Lanier Technical College

High School Diploma -

Mill Creek

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Anthony Bates