Anthony EDWARDS Jr
Dublin,Ga
Summary
Results-driven Communications & Technical Support Specialist with a Top Secret Security Clearance from the Army. Expert in technical troubleshooting and incident management, enhancing operational readiness through effective remote support and preventive maintenance. Proven ability to minimize downtime and improve team collaboration in dynamic environments.
Experienced with diagnosing and resolving technical issues efficiently. Utilizes strong problem-solving skills to provide timely support and enhance user satisfaction. Knowledge of various software and hardware systems ensures comprehensive technical assistance.
Knowledgeable Desired Position with background in technical support. Proven ability to solve complex technical issues and improve customer satisfaction. Demonstrated expertise in troubleshooting software and hardware problems and providing timely resolutions.
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Software and Software user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Communications & Technical Support Specialist
Army
Augusta, GA
05.2020 - Current
- Provided technical assistance to end-users for hardware and software issues.
- Diagnosed and resolved network connectivity problems efficiently.
- Documented support interactions in ticketing system for knowledge management.
- Collaborated with team members to enhance
- troubleshooting processes.
- Installed, configured, operated, and maintained communications and networking systems supporting daily operations.
- Diagnosed and resolved technical issues involving electronic equipment, communication devices, and network systems to minimize downtime.
- Performed preventative maintenance, inspections, repairs, and equipment testing to ensure system reliability.
- Supported field operations by establishing and maintaining communication capabilities in dynamic environments.
- Managed inventory and accountability for technical equipment and organizational assets.
- Maintained detailed documentation, maintenance records, and operational reports.
- Provided technical support and guidance to personnel regarding equipment use and troubleshooting procedures.
- Collaborated with teams to maintain operational readiness and complete assigned tasks efficiently.
- Followed established safety procedures and operational standards while working in demanding environments.
Education
High School Diploma -
West Laurens
Rentz, GA06.2019
Skills
- Technical troubleshooting
- Remote IT implementation
- Remote support
- Incident management
- Systems & Equipment:
Communications Systems Radio Operations Network Support Equipment Diagnostics RF Systems Hardware Support Software :
Microsoft Word Excel PowerPoint - Outlook Operations:
Inventory Control Technical Documentation Preventive Maintenance Field Support Operations
- Signal Support Systems Specialist (25U) Training
- Communications Systems Operations Training
- Equipment Maintenance & Troubleshooting
- Information Security Awareness Training
- Operational Safety Procedures
- Top Secret Security Clearance
Certification
Security +
Timeline
Communications & Technical Support Specialist
Army
05.2020 - Current
High School Diploma -
West Laurens