Anthony Harmond
Alpharetta
Summary
Results-driven eCommerce and Digital Operations Specialist with a strong background in digital platform optimization, online content management, and cross-functional collaboration. Experience in executing digital experience strategies, mobile/web feature enhancements, and performance analysis to improve conversion rates and customer engagement. Proven ability to coordinate with internal teams, analyze key metrics, and drive initiatives that enhance digital experiences.
Overview
7
7
years of professional experience
Work History
Program Manager, SkyPro Systems & Hardware – In-Flight Digital Solutions
Delta Air Lines
03.2023 - Current
- Led the execution of digital optimization initiatives, including feature enhancements, content updates, and usability improvements for SkyPro (Delta’s in-flight mobile platform)
- Coordinated cross-functional teams (IT, vendors, flight attendants) to successfully implement new iOS-based eCommerce functionalities and drive user engagement
- Managed and optimized mobile and web-based digital experiences, including redesigning UI/UX elements to enhance customer interactions
- Monitored platform performance and user adoption metrics, providing actionable insights to improve engagement, efficiency, and feature effectiveness
- Collaborated with content teams to develop and deploy digital assets, including imagery, icons, and interactive features, ensuring alignment with brand guidelines
Program Manager, Digital Assets & Enterprise Integrations – IFS Technology & Innovation
Delta Air Lines
05.2021 - 03.2023
- Launched Delta’s first digital menu program, transforming in-flight customer experience by digitizing food and beverage selections
- Partnered with internal stakeholders (marketing, IT, analytics, and product teams) to integrate digital solutions into broader company initiatives
- Developed data-driven insights to enhance digital content performance, leading to increased engagement and usability
- Managed vendor relationships to ensure timely execution of digital experience initiatives, aligning with company goals
On Board Services SAFA – International Printed Menus
On Board Services SAFA
11.2017 - 03.2020
- Created and maintained a SharePoint repository for digital menu content, streamlining access for internal teams and external vendors
- Optimized data management processes, developing an automated reporting tool that reduced manual work by hundreds of hours
- Played a key role in content deployment and digital experience coordination for international printed menus
Education
Bachelor of Business Administration - Management, Operations & Supply Chain Emphasis
The University of Georgia
Athens, GA05.2016
Skills
- ECommerce Execution & Optimization
- Cross-Functional Collaboration
- Data Analysis & Performance Monitoring
- Content Management & User Experience
- Project Coordination
Timeline
Program Manager, SkyPro Systems & Hardware – In-Flight Digital Solutions
Delta Air Lines
03.2023 - Current
Program Manager, Digital Assets & Enterprise Integrations – IFS Technology & Innovation
Delta Air Lines
05.2021 - 03.2023
On Board Services SAFA – International Printed Menus
On Board Services SAFA
11.2017 - 03.2020
Bachelor of Business Administration - Management, Operations & Supply Chain Emphasis
The University of Georgia
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