Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

ANTHONY JONES

Atlanta

Summary

Versatile and proactive IT Operations Specialist with over 8 years of experience supporting system performance, task scheduling, and technical troubleshooting. Skilled in incident management, system monitoring, and end-user support using tools like ServiceNow, Microsoft Copilot, and Ad Manager. Proven ability to manage escalations, coordinate triage efforts, and uphold technology standards across operational environments. Quick to learn platforms with a strong commitment to reliability, collaboration, and operational excellence. My mission is to help humanity, but it's the team that makes the vision real.

Overview

11
11
years of professional experience

Work History

Technical Operator

Duracell
Fairburn
03.2023 - Current
  • Monitor system performance and respond to issues in real time, minimizing downtime across production.
  • Log incidents, escalations, and changes using Managment systems , supporting effective triage and resolution.
  • Developed strategies for efficient utilization of resources as per organizational needs.
  • Performed troubleshooting on network connections, software applications and hardware components.
  • Provided training to other staff members about the use of various equipment used in the system operations.
  • Maintained records of all service calls and repairs performed on the system.
  • Resolved conflicts between teams working on different projects using effective communication skills.
  • Created detailed reports regarding system performance metrics and errors encountered during operation.
  • Repaired malfunctioning components of the system.
  • Monitored system performance and identified potential issues.
  • Updated documentation related to maintenance activities on a regular basis.
  • Maximized production output by seeking out improvement operations for core processes and procedures.
  • Utilize Microsoft Copilot to streamline documentation, reporting, and task follow-ups.
  • Conduct routine system checks and equipment maintenance to prevent service interruptions.
  • Coordinate with cross-functional teams to ensure smooth file transfers and job runs.
  • Contribute to task scheduler updates and support basic event triage under guidance.

Host

Airbnb
02.2017 - 06.2025
  • Managed digital tools to coordinate scheduling, communication, and guest operations.
  • Answered phone inquiries to schedule and confirm reservations, recordtakeout orders andrespond to service questions.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Resolved conflicts between customers when necessary.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Maintained records, handled escalations, and ensured prompt resolution of service issues.
  • Adapted quickly to platform changes and implemented system improvements to enhance customer experience.

Ground Operations Agent

Delta Air Lines
Atlanta
07.2014 - 12.2018
  • Performed system monitoring for baggage and cargo routing using airline software systems.
  • Supported data entry and incident resolution, coordinating with multiple departments under pressure.
  • Participated in shift transitions and daily task scheduling, helping manage work prioritization.
  • Provided cross-training for new hires on technical tools and procedures.
  • Ensured proper documentation was completed for each flight leg and maintained accurate records of flights.

Education

High School Diploma -

Cedar Grove High School
Ellenwood, GA
05.2006

Skills

  • Multitasking & Prioritization
  • System Monitoring & Incident Response
  • Task Scheduling & File Transfers
  • ServiceNow Microsoft Copilot
  • Windows 10/11, iOS, macOS
  • Office 365, Microsoft Teams
  • Basic Triage & Problem Resolution
  • Hardware & Software Configuration
  • Preventive Maintenance
  • Team Coordination & Cross-Training
  • Strong Verbal & Written Communication
  • System monitoring
  • Data entry

Personal Information

Timeline

Technical Operator

Duracell
03.2023 - Current

Host

Airbnb
02.2017 - 06.2025

Ground Operations Agent

Delta Air Lines
07.2014 - 12.2018

High School Diploma -

Cedar Grove High School

Similar Profiles

CREATE PROFILE
ANTHONY JONES