Anthony Junior
Augusta
Summary
Award-winning Customer Service Representative with nearly ten years of experience at a staffing company and major retail superstore. Skills include supervising and training teams, interviewing and selecting staff, processing payrolls and high-volume data entry in addition to B2B and retail selling. Achieved the highest retention rate for placements at a staffing company and the highest credit card approval rate as a retail team leader. Noted for perfect attendance.
Overview
2026
2026
years of professional experience
Work History
Hotel Front Desk Agent
Microtel Inn & Suites By Wyndham
2025 - Current
- Managed guest check-in and check-out processes efficiently to enhance customer satisfaction.
- Resolved guest inquiries and complaints promptly, ensuring a positive hotel experience.
- Coordinated room assignments and maintained accurate reservation records using property management systems.
- Trained new front desk staff on operational procedures and customer service standards.
- Prepared reports on guest satisfaction levels and other metrics.
- Coordinated with vendors for repair and maintenance of hotel.
- Monitored hotel's budget and financial records.
- Kept accounts in balance and ran daily reports to verify totals.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Developed and maintained positive relationships with guests for satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered phone within Number minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Completed late check-ins and directed guests to rooms and facilities.
- Coordinated group bookings efficiently for conferences or events held at the hotel, ensuring seamless guest experience.
- Assisted guests with transportation arrangements, local recommendations, and other inquiries to enhance their stay experience.
- Increased hotel revenue by effectively upselling room upgrades, amenities, and additional services.
- Maintained strict confidentiality regarding sensitive guest information as per company policy guidelines.
- Collaborated with housekeeping and maintenance teams to maintain high standard of cleanliness in rooms and common areas.
- Developed strong rapport with returning guests, providing personalized service that led to increased positive reviews online.
- Leveraged knowledge of local attractions and amenities to provide tailored recommendations for guests, enhancing their overall stay experience.
- Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
- Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.
- Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Collected room deposits, fees, and payments.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with returning guests, fostering loyalty through personalized service initiatives.
- Monitored inventory of front desk supplies, placing orders as needed to maintain operational efficiency.
- Collaborated with housekeeping to ensure timely room availability and cleanliness standards were met.
- Implemented process improvements that streamlined daily operations and reduced wait times for guests.
- Resolved service-related problems and documented actions in system.
Customer Service Representative
ACCU STAFFING
01.2009 - 01.2025
- Supported all staffing needs for Accu Staffing clients
- Accomplishments:
- Matched 237 job candidates with jobs over a six year period—the second highest placement rate in the Philadelphia office.
- Acquired more than six corporate clients per week—three times the weekly goal—through cold calls and following-up on inquiries.
- Processed payroll for each hire, including unique wage and hour requirements for each job site and client.
- Completed all mission-critical data entry for each corporate client’s “company profile,” including sensitive and proprietary information such as tax ID numbers.
- Awarded “employee of the month” six times for the highest rate of 90-day placements.
Customer Service Manager (Department Manager)
WALMART CORPORATION
01.2005 - 01.2009
- Oversaw customer service at the “front end” cash registers and in the Electronics Department.
- Accomplishments:
- Trained cashiers on all major front-end functions including cash handling, processing credit cards, debit cards and checks in addition to opening and closing cash registers.
- Coached and trained more than 70 employees per year on Electronics Department-specific functions such as activating cell phones, accepting cell phone bill payments, safeguarding electronics inventory, stocking shelves, and accounting for inventory.
- Interviewed and selected more than 160 staff members.
- Recognized as “employee of the month” eight times for leading the team with the highest rate of credit card application approvals.
- Processed money-grams for customers.
Education
B.B.A. - Business Administration
Temple University
Philadelphia, PA01.2009
Skills
- MS-Word, Excel, Access, PowerPoint, Outlook; keyboarding – 40 wpm
CUST
- Dear Sir or Madam:
- Please accept this letter with the enclosed resume as an expression of interest in the Customer Service Representative position you recently advertised. You will find that I am an outstanding candidate for this opportunity because I have nearly ten years of retail and business-to-business (B2B) customer service experience, including supervisory roles, and a college degree in business.
- As my resume demonstrates, I have supervised customer service representatives in addition to directly serving customers at Walmart and supported corporate clients at Accu Staffing. Among other things, I have:
- Prospected for and acquired corporate clients over the telephone
- Entered all required data for new corporate clients into company profiles on Accu Staffing’s computer system
- Created and maintained payroll records for each employee hired for all corporate clients
- Trained and supervised employees at Walmart on all major department-level and front-end functions, and
- Received awards and recognition for achieving high staff retention rates at Accu Staffing and the highest rate of credit card approvals at Walmart.
- My managers are always impressed with my perfect attendance and impeccable work ethic. They count on me to exceed business goals each month without fail.
- Consequently, I would be a superb addition to your customer service team. I will call you in a few days to arrange a meeting at your convenience where we can discuss my skills and experience in more detail. Meanwhile, you may contact me at the telephone number or e-mail address shown above if you have any questions.
- Thank you in advance for your interest.
- Sincerely
- Anthony Junior
- Enclosure
Accomplishments
- Achieved Result by introducing Software for Type tasks.
- Collaborated with team of Number in the development of Project name.
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Customer Service Representative
ACCU STAFFING
01.2009 - 01.2025
Customer Service Manager (Department Manager)
WALMART CORPORATION
01.2005 - 01.2009
B.B.A. - Business Administration
Temple University
Hotel Front Desk Agent
Microtel Inn & Suites By Wyndham
2025 - Current