Detail-oriented professional with extensive experience in event coordination and vendor management. Proven ability to navigate complex logistics, ensuring exceptional service delivery and client satisfaction while driving operational efficiency.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Founder/Creative Director
The Nairobi Group LLC
Atlanta
02.2013 - Current
Oversee annual planning cycles, including pricing strategy, cost analysis, vendor negotiations, and operational forecasting.
Evaluate performance metrics and customer feedback to refine offerings, improve satisfaction, and strengthen retention.
Manage end-to-end service delivery, including fulfillment, issue resolution, and post-purchase support.
Communicate brand value, product differentiation, and market trends to clients through direct consultation and written correspondence.
Resolve complex service issues with empathy and professionalism, maintaining trust and loyalty during high-pressure situations.
Website - ChicerC.com
Independent Contractor
Door Dash
Atlanta
07.2024 - Current
Consistently achieve high customer ratings through dependable service, proactive communication, and issue resolution.
Navigate time-sensitive logistics while maintaining accuracy and professionalism.
Collaborated with restaurant staff to ensure accurate order fulfillment.
Adapted quickly to changing traffic conditions and obstacles en route.
Home Chef (Independant Contractor)
Shef.com
Atlanta
03.2021 - 06.2024
Designed curated 12-item menus, emphasizing quality, presentation, and guest satisfaction.
Prepared meals to order, with a strong focus on consistency, timing, and attention to detail.
Delivered a high-touch, hospitality-driven experience through thoughtful menu planning and execution.
Maintained accuracy, consistency, and compliance with service standards while meeting strict delivery deadlines.
Built repeat clientele by prioritizing trust, transparency, and personalized service.
Instagram - @Mr_MoultrysKitchen
Event Promoter /Professional Photographer
Self-employeed
Atlanta
10.1995 - 10.2013
Coordinated large-scale events requiring strategic planning, stakeholder communication, and service execution.
Addressed attendee concerns promptly to maintain a positive, safe, and professional environment.
Developed promotional materials to support event marketing efforts and outreach initiatives.
Founder and Managing Consultant at Bluenet Solutions Ltd, Nairobi, Kenya & LLCFounder and Managing Consultant at Bluenet Solutions Ltd, Nairobi, Kenya & LLC