Service-oriented professional delivering concierge and front desk support in high-demand residential settings. Specializes in resident relations, vendor coordination, and operational efficiency. Commits to safety and client satisfaction while employing strong communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Resident Concierge
NFC Amenity
Atlanta
2025.12 - Current
Delivered warm, professional welcomes and farewells to residents and guests, ensuring exceptional first impressions and embodying the core values of hospitality.
Coordinated resident services such as dry cleaning, pet walking, housekeeping, and grocery deliveries, enhancing resident satisfaction and convenience.
Managed package receipt and distribution with property-specific systems, ensuring accurate and timely delivery for residents.
Managed package receipt and distribution using property-specific systems to ensure accurate and timely delivery.
Provided detailed information about property amenities and surrounding areas, facilitating informed resident decisions and enhancing overall experience.
Provided knowledgeable information about property amenities and surrounding areas, showcasing excellent communication skills.
Maintained professional appearance and upheld company uniform and grooming standards.
Adhered to company policies, emergency procedures, and safety regulations while maintaining accurate time records.
Intelligence Analyst
United States Army Reserves, G2, 335th Signal Command (Theater)
East Point
2019.12 - Current
Functioned as an intelligence analyst in support of the G2 for the 335th Signal Command (Theater), a multicomponent worldwide deployable unit with over 4,500 soldiers.
Delivered complete and timely intelligence to G2, enhancing situational awareness and operational effectiveness.
Supports command-level decision-making through accurate analysis and structured cyber threat, cyber analysis, and intelligence briefings.
Introduced innovative cyber and intelligence software and techniques, increasing threat awareness and vigilance among Service Members.
Utilizes risk management best practices and procedures to assess and determine risk priority based on available information.
Maintains the physical, mental, and operational readiness of soldiers under my leadership, ensuring they were prepared for daily duties and mission requirements.
Cultivated a supportive and disciplined environment by identifying individual needs and addressing challenges that impacted soldier performance and morale.
Leads from the front by actively engaging with soldiers, providing guidance, mentorship, and hands-on support rather than relying solely on command authority.
Contributed to operations of a multicomponent worldwide deployable unit with more than 4,500 soldiers.
Machine Operator
Bailey Street Bakery
Atlanta
2024.11 - 2025.06
Managed calibration and monitoring of baking machines, conducted maintenance, and maintained cleanliness for efficient daily operation.
Monitored machinery during the full production cycle, making real-time adjustments to maintain efficiency, consistency, and product quality.
Supported continuous production flow by identifying issues early and coordinating with team members to minimize downtime.
Adhered to and enforced all safety and GMP (Good Manufacturing Practices) protocols.
Documented production data, tracked ingredient lot numbers, and maintained accurate machine settings to support quality control.
Conducted inspection of finished products to meet company standards, checking dough consistency and bake quality.
Facilitated continuous production flow by proactively identifying issues and collaborating with team members to reduce downtime.
Sales & Marketing Representative
The Hudson Group
Atlanta
2022.03 - 2024.11
Actively drove sales by identifying up-sell and cross-sell opportunities, ensuring customers were aware of relevant products and services to enhance their shopping experience.
Contributed to the store's success by maintaining a high level of customer satisfaction while driving profitability through proactive sales strategies and promotions.
Assisted customers with needs and addressed queries, fostering long-term relationships through personalized service.
Organized retail space to optimize customer flow and attract attention, enhancing product visibility and accessibility.
HR Specialist
Six Flags Over Georgia
Austell
2020.03 - 2022.02
Acted as Recruitment Specialist and Employee Relations Advisor at Six Flags Georgia, handling the recruitment, screening, and interviewing of job applicants along with compensation, benefits, training, and employee relations.
Guided and supported managers and employees on employee relations matters, including policy interpretation, conflict resolution, and compliance with employment laws.
Provided guidance and supported managers and employees on various employee relations matters, including policy interpretation, conflict resolution, and compliance with employment laws.
Sourced candidates and conducted interviews to facilitate a smooth onboarding process for new hires.
Education
Bachelor of Science - Cybersecurity
Western Governors University
Millcreek, UT
05.2029
Certification Levels - 301 and 302
Cyber Intelligence Analyst Course
Ft. Gordon, GA
06.2024
MOS Certification - 35F
United States Army Intelligence Training
Ft. Huachuca, AZ
12.2019
Skills
Property Operations
Reservations
Event Planning
Hospitality
Social Media
Networking
Communication Skills
Solving Problems
Cybersecurity analysis
Risk management
Data interpretation
Computer Programs
Committed
References
Available upon request
Timeline
Resident Concierge
NFC Amenity
2025.12 - Current
Machine Operator
Bailey Street Bakery
2024.11 - 2025.06
Sales & Marketing Representative
The Hudson Group
2022.03 - 2024.11
HR Specialist
Six Flags Over Georgia
2020.03 - 2022.02
Intelligence Analyst
United States Army Reserves, G2, 335th Signal Command (Theater)