Anthony Okafor
Buford
Summary
Energetic and enthusiastic insurance professional motivated to succeed in fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments with special knowledge of auto appraisals and CCC pathways estimations. Energetic SUI Investigator successful at reducing company costs by employing results-focused problem solving techniques. Offers superior oral and written communication skills. Highly-motivated Claims Adjuster specializing in HAZMAT and Xactimate cases. Proactive in resolving cases quickly. Talented Claims Adjuster emphasizing effective time management, cost control and mediation. Self-motivated and customer-focused. Licensed Claims Adjuster focused on construction inspections and workers' compensation claims. Positive attitude and exceptional problem solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Independent Claims Adjuster
Renfroe Field Adjuster
09.2021 - Current
- Maintained compliance with company and insurer policies in handling claims processes.
- Reviewed data to verify validity of claims and determine case management actions.
- Identified and collected evidence and determined value to specific claim to properly assess conditions.
- Completed required investigations on referred files within established timeframes.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
- Investigated claims, conducted field audits, determined losses and reported findings.
- Obtained relevant evidence and information regarding suspicious claims.
- Conducted claim and estimate re-inspections.
- Monitored quality of independently conducted investigations.
- Reviewed collection files to determine next steps in collection process.
Customer Service Associate
Ledco Integrated Consulting,
03.2018 - 08.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
General Manager
Toxydon Global Limited
03.2012 - 01.2018
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Created schedules and monitored payroll to remain within budget.
- Developed service and sales strategies to improve retention and revenue.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Taught alertness and security tactics to reduce theft and losses.
- Supervised employees through planning, assignments and direction.
- Recruited, interviewed and hired qualified staff for open positions.
- Recruited, trained and empowered employees to achieve key performance indicators.
Education
Bachelor of Science - Political Science
University of Jos
Nigeria07.2007
High School Diploma -
University of Abuja
Nigeria08.2002
Skills
- Rules of Evidence
- Property adjusting
- Coverage Assessment
- Property inspection
- Hail, wind, and fire inspection
Certification
- Adjust License - [2022]
Education and Training
other,other
Timeline
Independent Claims Adjuster
Renfroe Field Adjuster
09.2021 - Current
Customer Service Associate
Ledco Integrated Consulting,
03.2018 - 08.2021
General Manager
Toxydon Global Limited
03.2012 - 01.2018
Bachelor of Science - Political Science
University of Jos
High School Diploma -
University of Abuja
- Adjust License - [2022]
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