Anthony Pfeiffer
Albany
Summary
Team Leader experienced in directing activities in construction and delivery setting. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills.
Overview
8
8
years of professional experience
Work History
FedEx Indapendent Contractor Route Manager B.C.
Quiet Link Lagistics
03.2024 - 05.2024
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
- Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
- Oversaw driver and laborer time and attendance to minimize overtime and ascertain drivers did not exceed limits established by regulatory agencies.
- Visited customers and customer sites to evaluate and resolve safety issues.
- Leveraged systems, equipment and process redesign to drive continuous improvement.
- Continuously monitored industry trends to inform adjustments in route strategies or operational improvements as needed.
- Managed budgets, ensuring that resources were allocated effectively to achieve optimal efficiency and productivity within the route management team.
- Coordinated efforts during inclement weather events or unexpected delays to maintain timeliness of deliveries while prioritizing safety concerns for staff members involved in these situations.
- Assisted in the recruitment and hiring of new route managers and drivers, improving overall team capabilities.
- Oversaw fleet maintenance programs to ensure timely repairs were performed while minimizing downtime for vehicles in operation.
- Implemented safety protocols for employees, reducing workplace accidents and promoting a safe working environment.
- Improved route efficiency by analyzing and optimizing daily delivery schedules.
- Maintained accurate records of all routes, deliveries, vehicle inspections, and employee hours for regulatory compliance purposes.
- Managed a team of drivers, providing training and support to ensure high performance standards were met.
- Conducted regular performance evaluations of drivers to provide constructive feedback and identify areas for improvement.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Streamlined operations by implementing new technologies for tracking vehicles, inventory, and delivery status.
- Organized training sessions to enhance employee skills in customer service, time management, and efficient driving techniques.
FedEx Independent Contractor Route Manager B.C.
AP Distribution
11.2021 - 03.2024
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
- Debugged and resolved technical issues related to website and mobile applications to minimize disruptions.
FedEx Independent Contractor Route Manager B.C.
ACH Of Kentucky
11.2019 - 11.2021
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
- Took initiative in seeking feedback from clients after project completion to ensure satisfaction and gather insights for future engagements.
- Streamlined processes and implemented organizational systems to increase efficiency and productivity.
- Conducted thorough research to stay updated on industry trends and best practices, providing informed recommendations to clients.
Lowes Independent Contractor
Self
06.2016 - 11.2019
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Collaborated effectively with cross-functional teams, resulting in successful project completion.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Education
GED -
Happy Valley High School
Elizabethton, TN06.1991
Skills
- Worksite safety
- Safety knowledge
- Safety Compliance
- Residential construction
- Project Management
- Construction Estimating
- Scheduling and Planning
- Electrical knowledge
- Blueprint Interpretation
- Subcontractor Oversight
- Plumbing
- Logistics Coordination
Timeline
FedEx Indapendent Contractor Route Manager B.C.
Quiet Link Lagistics
03.2024 - 05.2024
FedEx Independent Contractor Route Manager B.C.
AP Distribution
11.2021 - 03.2024
FedEx Independent Contractor Route Manager B.C.
ACH Of Kentucky
11.2019 - 11.2021
Lowes Independent Contractor
Self
06.2016 - 11.2019
GED -
Happy Valley High School
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