Anthony Smart
Conyers
Summary
Dynamic professional with a proven track record at T-Mobile, excelling in customer relations and expert problem-solving. Skilled in documentation management and analytical thinking, I enhanced operational efficiency and improved customer satisfaction through proactive solutions. Committed to continuous improvement and effective team collaboration, driving impactful results in community engagement and service excellence. I was awarded the Living The Values Award 4 times by my peers.
Overview
7
7
years of professional experience
Work History
Specialist
T-Mobile
04.2023 - Current
- Assisted in identifying and resolving routine issues to enhance operational efficiency.
- Collaborated with team members to support project execution and streamline processes.
- Conducted research to gather relevant data for strategic decision-making.
- Developed documentation for standard operating procedures to ensure consistency.
- Participated in training sessions to improve knowledge of industry best practices.
- Maintained accurate records and files, ensuring easy access to information when needed.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Community Engagement Coordinator
Atlanta Beltline Partnership
08.2022 - 06.2023
- Facilitated community outreach initiatives to enhance resident engagement and participation.
- Developed educational materials to inform stakeholders about project developments and resources.
- Organized public events and forums to foster dialogue between residents and city planners.
- Collaborated with local organizations to strengthen partnerships and maximize resource sharing.
- Conducted surveys and assessments to gather feedback on community needs and preferences.
- Implemented strategies for improving volunteer recruitment and retention efforts across initiatives.
- Analyzed engagement metrics to refine outreach strategies and improve overall effectiveness of programs.
Customer Service Representative
Verizon
09.2018 - 08.2022
- Resolved customer inquiries and issues efficiently through effective communication and problem-solving techniques.
- Provided exceptional service by actively listening to customer needs and delivering tailored solutions.
- Collaborated with team members to streamline processes, improving response times for customer support requests.
- Utilized CRM systems to track interactions, ensuring accurate documentation of customer information and follow-ups.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
No Degree - Dental Hygiene
Georgia State University
Atlanta, GASkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Management collaboration
- Advanced communication
- Technical communication
- Root-cause analysis
- Team collaboration
- Technical troubleshooting
- Continuous improvement
Timeline
Specialist
T-Mobile
04.2023 - Current
Community Engagement Coordinator
Atlanta Beltline Partnership
08.2022 - 06.2023
Customer Service Representative
Verizon
09.2018 - 08.2022
No Degree - Dental Hygiene
Georgia State University