Summary
Overview
Work History
Education
Skills
Timeline
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Anthony Tillery

Luthersville

Summary

Dynamic customer service professional with a proven track record at Delta Airlines, excelling in problem resolution and relationship building. Recognized for consistently exceeding performance metrics and maintaining high-quality standards. Skilled in multitasking and proficient in Microsoft Excel, I thrive in fast-paced environments while delivering exceptional service and fostering customer loyalty.

Overview

2026
2026
years of professional experience

Work History

Acs Customer Service Agent

Delta Airlines
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
  • Responded to customer requests for products, services, and company information.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Cross-trained and provided backup support for organizational leadership.

Assembly Operator

Gerresheimer
07.2022 - Current
  • Maintained a strong attention to detail while working on complex assemblies, ensuring high-quality results and minimal errors.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Assembled Type components by examining connections for correct fit and fastening parts and subassemblies.
  • Improved product quality by performing thorough inspections during the assembly process, identifying defects, and taking corrective actions as needed.
  • Maintained a clean and organized workspace, contributing to overall safety and productivity.
  • Consistently met or exceeded production targets by skillfully operating assembly machinery and equipment.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Operated production machinery safely to reduce workplace accidents.
  • Ensured adherence to safety protocols while working on various projects, minimizing incidents or accidents.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Demonstrated excellent problem-solving abilities when troubleshooting issues with machinery or component parts during the assembly process.
  • Assisted in training new Assembly Operators, sharing knowledge of best practices for efficient operations.
  • Reduced assembly time with streamlined processes and effective use of tools and equipment.

Production Lead

Gerresheimer
05.2021 - Current
  • Trained new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.
  • Managed a team of production workers, ensuring timely completion of tasks and adherence to safety protocols.
  • Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
  • Improved production efficiency by streamlining processes and implementing effective scheduling techniques.
  • Participated in safety training programs to maintain a thorough understanding of best practices, ensuring full compliance within the team.
  • Collaborated with Quality Control teams to address any issues identified during inspections, implementing corrective actions as necessary to prevent reoccurrence.
  • Communicated clear instructions for general operations and product-specific runs to prevent errors and rework.
  • Increased overall product quality by closely monitoring production processes and providing constructive feedback.
  • Monitored employee activities to verify consistent use of good manufacturing principles.
  • Coordinated effective schedules for production employees.
  • Trained workers in proper operation, calibration, and maintenance of production line equipment.

Truck Driver

J B Hunt
07.2021 - 07.2022
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.

Truck Driver

Prime
07.2020 - 07.2021

Education

High School Diploma - Mathematical Sciences

East Coweta High School
Sharpsburg, GA
05.1982

Skills

  • Customer service
  • Data entry
  • Problem resolution
  • Outstanding communication skills
  • Active listening
  • Conflict resolution
  • Service-oriented self-starter
  • Relationship building
  • Exemplary work ethic
  • Time management
  • Multitasking and organization
  • Adaptability and flexibility
  • Scheduling
  • Product knowledge
  • Microsoft Excel

Timeline

Assembly Operator

Gerresheimer
07.2022 - Current

Truck Driver

J B Hunt
07.2021 - 07.2022

Production Lead

Gerresheimer
05.2021 - Current

Truck Driver

Prime
07.2020 - 07.2021

Acs Customer Service Agent

Delta Airlines

High School Diploma - Mathematical Sciences

East Coweta High School

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Anthony Tillery