Anthony "Tony" Busko

• Led the Executive Support Team and provided white glove technical support for Senior Vice Presidents, Executive Assistants, and designated VIPs within Cisco.
• Coordinated with subject matter experts to resolve incidents for executive customer pool of over 300 SVPs and EAs.
• Conducts continuous trend analysis and process refinement to increase team productivity and decrease customer down time which positively impacted sentiment.
• Provides initial IT onboarding for new hire executives including remote laptop setup (Mac and Windows), Mobile Device Management (Android and iOS), VPN setup, and basic familiarization with company internal sites.
• Achieved 100% positive feedback rating across all executive support interactions and over 200 new hire executive IT onboarding sessions.
• Coordinated with service owners to address large-scale incidents and outages across single sites and companywide systems as a member of the US Escalation Desk.
• Processed Human Resources requests for emergency access terminations and reinstatements efficiently.
• As a Support Readiness Associate for Mobility, ensured that any upcoming changes to the mobile environment are identified and proactively addressed. Ensures that appropriate knowledge articles are updated, frontline agent training conducted, and accurate messaging to the users is completed before changes are approved.

Accomplishments:

• Assisted in the creation of systems and processes to receive, address, and resolve incident tickets for specified customer pool.
• Made an immediate impact within the first month by analyzing and resolving more than 30 incident tickets that had been open for up to four years without updates.
• Reduced Mean Time to Resolution from two weeks or more to five days on average.

• Oversaw welfare, billeting, training, counseling, and discipline for 40 personnel, ensuring readiness and compliance.
• Directed daily operations, implementing training programs and enforcing discipline to maintain organizational standards.
• Monitored key training dates and deadlines while maintaining personnel lists with short-range and long-range calendars.

Accomplishments:

• Accounted for 40 personnel and multi-million-dollar equipment during a transatlantic movement, with zero losses or injuries.
• Repeatedly selected to serve in higher levels of administrative management responsible for more than 600 personnel.

• Managed and accounted for over 1200 U.S. and multinational personnel including U.S. and multinational senior executive equivalent military personnel.
• Coordinated movement of high-level diplomatic and military personnel, ensuring efficient transitions in and out of the country.
• Interfaced with Department of State and International Diplomatic missions, responding to requests of information, requests for support and problem solving.
• Motivated employees to achieve personal and professional growth, addressing emotional and behavioral challenges.

Accomplishments:

• Earned recognition from foreign diplomats and senior military officials for exemplary administration and supervision of personnel processes.

• Conducted monthly and yearly performance reviews, provided goal setting guidance, and facilitated career development for subordinate leaders to enhance team effectiveness.
• Supervised 400 to 600 personnel, ensuring health and welfare of employees and their families, fostering a supportive work environment.
• Supported annual equal opportunity and sexual assault training program by preparing classes and ensuring completion, contributing to a culture of safety and respect.
• Established maintenance programs and scheduling of all repairs and services of company military vehicles.

Accomplishments:

• Prepared and processed more than 400 personnel for travel to, and returning from, an austere combat environment.
• Supervised the implementation of an organizational restructuring, more than tripling the number of subordinates within the newly formed organization.