Anthony Trott, Jr.
Smyrna
Summary
Results-driven IT and QA professional with a strong background in business analysis, system testing, and enterprise project delivery. Experienced in leading cross-functional teams through full project lifecycles, from requirements gathering to user acceptance and production validation. Skilled at improving operational processes, strengthening collaboration between technical and business teams, and ensuring the accuracy and quality of complex system implementations. Known for balancing analytical insight with practical execution, translating technical details into clear business outcomes, and maintaining a structured, transparent approach to project and test management across environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior QA Lead
Georgia Access
01.2025 - Current
- Lead QA strategy and execution across the Georgia Access health insurance exchange, overseeing platform testing, UAT coordination, and partner integration.
- Collaborate across EDE partners and GetInsured to align on testing readiness and certification milestones.
- Develop and manage test cases, traceability matrices, and test evidence across Jira and SharePoint for major releases.
- Facilitate Lessons Learned sessions, drive improvements in test documentation, and establish a structured framework for defect tracking and validation.
- Partner with leadership to streamline communication, reporting, and coordination across QA, platform, and policy teams.
IT Consultant
Cox Communications
01.2024 - 01.2025
- Supported a telecommunications process optimization initiative focused on improving workflow efficiency and system useability.
- Conducted end-to-end processing mapping and documentation to identify operational pain points, redundancies, and gaps in user adoption.
- Facilitated requirements-gathering sessions, documented functional specifications, and provided recommendations for system and process improvements.
- Partnered with project managers and QA teams to validate updated flows and ensure seamless implementation across business units.
IT Consultant
YMCA
01.2023 - 01.2024
- Led the strategic migration from an in-house system to Salesforce, ensuring data integrity and security.
- Developed and executed a comprehensive product strategy, enhancing user satisfaction and productivity.
- Collaborated with executive leadership to align product vision with organizational goals, driving a 25% increase in product adoption rates.
- Analyzed customer feedback to continuously improve product strategies and engagement.
- Managed the performance and risk of various developmental activities, ensuring alignment with cost, schedule, and performance goals.
IT Consultant
Microsoft
01.2021 - 01.2023
- Developed and implemented strategic product roadmaps for Dynamics 365, driving customer satisfaction and product optimization.
- Conducted market research to integrate customer solutions into product strategies, increasing adoption.
- Led cross-functional teams in delivering tailored solutions, ensuring alignment with strategic goals and customer needs.
- Managed performance and risk within customer and field service spaces, ensuring projects met cost and schedule targets.
Business Analyst - Contract
Osaic
01.2020 - 01.2021
- Analyzed and optimized business processes, reducing inefficiencies and enhancing product adoption.
- Developed strategic initiatives based on market intelligence and customer feedback.
- Collaborated with stakeholders to deliver customized solutions, improving customer engagement and satisfaction.
Product Owner - Contract
Equifax
01.2020 - 01.2020
- Spearheaded the integration of Gmail with Salesforce and Genesys dialer with Salesforce HighVelocity Sales, improving communication efficiency.
- Led product lifecycle activities including discovery, ideation, and strategic development.
- Managed key customer relationships and developed remediation plans for at-risk customers, ensuring timely resolutions.
Senior Business Analyst
IBM
01.2017 - 01.2020
- Directed two $1M+ projects for major clients, delivering on time and within budget, resulting in improved client satisfaction.
- Developed strategic playbooks to enhance product adoption by 25%
- Conducted in-depth business analyses and led Agile project teams, translating business requirements into actionable user stories.
- Provided support and coaching to customer success teams, sharing best practices and driving adoption.
Education
Bachelor of Arts - Mass Communication
Alcorn State University
Master of Arts - Project Management
Keller Graduate School of Management
01.2012
Skills
- Strategic Planning and Product Vision Development
- Market Research and Discovery Efforts
- Product Backlog Management and Roadmapping
- Key Success Metrics Tracking and Data Analytics
- Strategic Partnership Development and Management
- Business Process Optimization and Efficiency Improvements
- Quality Assurance
- Jira
- Salesforce
- Confluence
Certification
Certified Scrum Product Owner
Timeline
Senior QA Lead
Georgia Access
01.2025 - Current
IT Consultant
Cox Communications
01.2024 - 01.2025
IT Consultant
YMCA
01.2023 - 01.2024
IT Consultant
Microsoft
01.2021 - 01.2023
Business Analyst - Contract
Osaic
01.2020 - 01.2021
Product Owner - Contract
Equifax
01.2020 - 01.2020
Senior Business Analyst
IBM
01.2017 - 01.2020
Master of Arts - Project Management
Keller Graduate School of Management
Bachelor of Arts - Mass Communication
Alcorn State University