Accomplished leader with a proven track record at US Army, adept in operational enhancement and team collaboration. Excelled in developing training programs and managing resources, significantly improving team performance and efficiency. Renowned for analytical thinking and maintaining high standards in customer relations.
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Forward-thinking Operations Specialist bringing 30 years of expertise in management for large scale sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft and Sigma 6.
Performs various Selling / Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information, assistance and direction to customers, shipping and receiving, and inventory control.
Assistant Store manager responsible for multi-level leadership. Key tasks include: · build and develop a well-rounded team of Sales Associates, train and coach employees on policies, procedures and job duties, proactively greet customers and develop lasting relationships, sell tile and related products to exceed customer expectations, use knowledge of all store and warehouse operations, lead by example to achieve sales goals, track established store sales goals, provide customers with updates on product delivery status, maintain professional standards to protect The Tile Shop brand, develop schedules for Associates and Warehouse Personnel, maintain inventory accuracy, and use good business practices at all times.
Site Supervisor responsible for upto 180 person labor pool meeting the needs of The Royal Group's building and packaging needs. Work is directly with 2 immediate subordinates and 9 more the next layer down.
Operations Manager responsible for cultivate leaders, develop long term (five year) training objectives nesting with intermediate (2-5 year) training plans and short term (1 year) training exercises, and improving coordination with adjacent agencies.
• I maintained ownership of all career paths of junior leaders with the organization, which is recognized as a best practice and set as a program of record.
• I took ownership of a staff training program creating comprehensive skill training, which furthered productivity of 16 military leaders.
• I research historical trends and forecast future fiscal requirements for missions.
• I ensured compliance with all training objectives and goal set by higher level management
• I implemented sophisticated tracking methods to identify unit strengths and vulnerabilities in order to develop future training programs.
• I developed improved processes for the Organizational Inspection Program (OIP), resulting in increased situational awareness in command ranks.
• I meticulously manage resource requirements for nine companies, which requires the sourcing of limited land and resources and the utilization of training technology to ensure successful training.
• I maintained documentation, repairs, and oversight for over $136m worth of equipment.
• I received accolades from commanders two levels higher for my ability to think outside the box, accomplish the mission, and maintain regulatory compliance.
Lean Sigma Six
During Operations in Afghanistan and Kuwait/ Iraq, I was issued a Bronze Star for each campaign for service to the Army.
Lean Sigma 6