Anthony Wynn
Dunwoody
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt to working effectively unsupervised, and quickly master new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
Work History
Service Delivery Manager
Xerox
Atlanta
05.2023 - Current
- Managed service delivery processes for client accounts to ensure satisfaction.
- Developed and maintained relationships with key stakeholders and clients.
- Analyzed client feedback to improve service quality and responsiveness.
- Participated in strategic planning initiatives related to improving overall service quality levels.
- Managed service delivery expectations.
- Maintained records of customer interactions and complaints for future reference.
- Resolved escalated customer issues in a timely manner according to established procedures.
- Conducted regular meetings with customers to discuss their requirements and expectations.
Guest Advocate
Target
Tucker
04.2019 - 10.2023
- Assisted guests with product inquiries and store navigation.
- Processed transactions accurately at the register.
- Resolved guest complaints with effective communication skills.
- Collaborated with team members to enhance guest experience.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Maintained cleanliness standards throughout the store area.
- Maintained up-to-date knowledge of store promotions and advertised items.
- Monitored sales floor activity to identify potential theft or fraud issues.
Education
High School Diploma -
Southwest Dekalb High School
Decatur, GA05-2020
Skills
- Service delivery management
- Customer relationship management
- Process improvement
- Quality assurance
- Effective communication
- Time management
- Incident management
- Service solution development
- Communication
- Problem solving
- Quality monitoring
- Customer engagement
- Teamwork
Timeline
Service Delivery Manager
Xerox
05.2023 - Current
Guest Advocate
Target
04.2019 - 10.2023
High School Diploma -
Southwest Dekalb High School