Summary
Overview
Work History
Education
Skills
Timeline
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Antinique Niles

Forest Park

Summary

Dynamic and results-driven waitress at Club Blaze, recognized for enhancing customer loyalty through exceptional service and effective complaint resolution. Skilled in task delegation and time management, I consistently improved table turnover rates and fostered a collaborative team environment, ensuring a memorable dining experience for all guests.

Overview

2023
2023
years of professional experience

Work History

Waitress Supervisor

Club Blaze
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Achieved high levels of customer loyalty through exceptional service and engagement.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.

Server

King Of Diamonds
2022 - 01.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.

Server

Jb Billards
02.2018 - 11.2019
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Answered customers' questions, recommended items, and recorded order information.

Education

Associate of Science - Criminal Justice

Atlanta Metropolitan State College
Atlanta, GA
05.2018

Skills

  • Task delegation
  • Complaint handling
  • Order accuracy
  • Sales promotion
  • Table management
  • Customer service
  • Food and beverage service
  • Relationship building
  • Conflict resolution
  • Time management

Timeline

Server

Jb Billards
02.2018 - 11.2019

Waitress Supervisor

Club Blaze

Server

King Of Diamonds
2022 - 01.2023

Associate of Science - Criminal Justice

Atlanta Metropolitan State College

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Antinique Niles