MICHELLE GARNER
Gray
Summary
Results-driven and compassionate sales and operations leader with a proven track record of leading high-performing teams in fast-paced, customer-focused environments. Adept at driving business growth while prioritizing customer wellness, satisfaction, and employee development. Known for strategic planning, cross-functional collaboration, and creating positive team cultures that foster high performance and client trust in healthcare and wellness settings.
Overview
12
12
years of professional experience
Work History
Seasonal Sales
Apple
Bufurd
01.2023 - 01.2024
- Demonstrated advanced technical knowledge of Apple products and services, helping customers make informed decisions.
- Provided excellent customer service and consistently ranked in the Top 5 for sales.
- Diagnosed and resolved technical issues using structured troubleshooting methods.
- Handled sensitive customer data with discretion, in alignment with Apple’s privacy standards.
- Worked collaboratively with team members in a dynamic, fast-paced retail setting.
- Continuously learned and applied new product knowledge to improve customer outcomes.
General Manager
TMX Finance
Katy
01.2021 - 01.2023
- Spearheaded initiatives that aligned customer care with health and wellness principles, enhancing the overall experience for clients dealing with financial stress.
- Trained and developed a team of customer service representatives and assistant managers, incorporating coaching methods that emphasized empathy, communication, and resilience.
- Partnered with Human Resources to create employee wellness resources, contributing to a 20% decrease in turnover.
- Delivered workshops on stress management and mental health in the workplace, promoting a more compassionate and productive work environment.
- Consistently exceeded customer satisfaction benchmarks through personalized service and community-focused outreach.
Senior Store Manager
Mobilelink
Alexandria
01.2020 - 01.2021
- Promoted from Store Manager to Senior Store Manager within 7 months due to exceptional leadership and customer service results.
- Instituted customer-first protocols that increased satisfaction ratings by 30% in six months.
- Mentored and trained staff in customer engagement and wellness-centered service delivery, leading to reduced complaints and higher client loyalty.
- Managed staffing, scheduling, and performance evaluations with a focus on creating a supportive and health-conscious work environment.
- Conducted regular wellness check-ins and team development meetings to ensure positive morale and retention.
Wireless Sales Manager
Wireless Advocate
Fort. Johnson
01.2014 - 01.2019
- Directed a comprehensive training program for 7 sales representatives on consultative selling techniques, fostering a customer-centric approach and achieving a 40% increase in sales objectives.
- Implemented regular audits and inspections to monitor and maintain adherence to opening and closing procedures, guaranteeing consistency, and identifying areas for improvement, resulting in zero mishaps.
- Established clear expectations, a culture of continuous feedback, communication, and goal attainment, boosting performance management and employees’ satisfaction.
Retail Store Manager
Radio Shack
Alamogordo
01.2012 - 01.2014
- Leveraged continuous improvement efforts by revitalizing customer care using active listening and collaborative efforts, producing plans and goals which minimized customer complaints by 35%.
- Managed all aspects of store-level operations, including interviewing, hiring, training, evaluation, and scheduling of staff members, created checklists, and streamlined processes, eliminating mistakes, and improving daily operations by 65%.
- Instituted standard operating procedures (SOPs) for receiving, storage, and handling of inventory, mentored six staff members ensuring compliance with quality standards and reducing product damages.
Education
Bachelor of Science -
University of Maryland
Baltimore, MD05-2028
High School Diploma -
Leesville High School
Leesville, LA05.1994
Skills
- Healthcare & Wellness Industry Knowledge
- Customer Service Excellence
- Team Leadership & Development
- Employee Wellness & Engagement
- Client Relationship Management
- Strategic Planning & Execution
- Change & Performance Management
- Sales & Revenue Growth
- Cross-functional Collaboration
- Customer Service
- Behavior/Performance
- Healthcare Revenue Cycle
References
- Eddie White, District Manager, Ashley’s Furniture, Katy, TX, (832) 609-5952, ewhitesr76@gmail.com
- Rick Fruge, Owner, Fruge Group eXp, Dallas, TX, (682) 888-9892, rick@thefrugegroup.com
- Lisa Marshall, District Supervisor, Sonic, Katy, TX, (337) 517-2441, lmccarter43@gmail.com
Timeline
Seasonal Sales
Apple
01.2023 - 01.2024
General Manager
TMX Finance
01.2021 - 01.2023
Senior Store Manager
Mobilelink
01.2020 - 01.2021
Wireless Sales Manager
Wireless Advocate
01.2014 - 01.2019
Retail Store Manager
Radio Shack
01.2012 - 01.2014
Bachelor of Science -
University of Maryland
High School Diploma -
Leesville High School