Antoinette Orlando
Marietta
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing work loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining and shopping experiences.
Overview
3
3
years of professional experience
Work History
Hostess/Host/Food Runner/Expo Runner
Cherry Street Brewing Cooperative
Alpharetta
07.2023 - 01.2025
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Assisted servers in bussing tables when needed during busy periods.
- Greeted customers and provided them with menus.
- Communicated clearly with kitchen staff regarding customer orders.
- Resolved any customer complaints or issues quickly and professionally.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Followed proper sanitation guidelines when handling food products.
- Ensured that all orders were correct before leaving the kitchen area.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Delivered food to guests in a timely manner while following safety protocols.
- Participated in team meetings to discuss service improvements and guest feedback.
- Adhered to food safety and handling protocols to maintain a hygienic service environment.
- Helped in training new food runners, sharing best practices and operational knowledge.
Sales Associate
Target
Cumming
11.2022 - 06.2023
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed credit card transactions quickly and securely.
- Greeted customers and provided exceptional customer service.
- Used technology resources to assist customers in locating and selecting items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Received and displayed product shipments on store retail shelves upon delivery.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
Sales Associate
Uptown Cheapskate
Cumming
03.2022 - 09.2022
- Processed returns, exchanges, and refunds in accordance with company policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained records related to sales for store management.
- Conducted product demonstrations to highlight features and benefits.
Education
Bachelor of Science - Political Science And Government
Kennesaw State University
Kennesaw, GA05-2028
High School Diploma -
Forsyth Central High School
Cumming, GA05-2024
Skills
- Guest engagement
- Effective multitasking
- Interactive communication skills
- Customer service expertise
- Phone etiquette
- Kitchen staff coordination
- Food safety
- Positive and professional
- Dining room management
- Safe food handling
Affiliations
- Competition cheerleader for eleven years.
- Have worked multiple babysitting/petsitting/housesitting jobs.
- Experience with children; have done volunteer work at churches and preschools.
References
References available upon request.
Timeline
Hostess/Host/Food Runner/Expo Runner
Cherry Street Brewing Cooperative
07.2023 - 01.2025
Sales Associate
Target
11.2022 - 06.2023
Sales Associate
Uptown Cheapskate
03.2022 - 09.2022
Bachelor of Science - Political Science And Government
Kennesaw State University
High School Diploma -
Forsyth Central High School
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