Antoinette Walker
Austell
Summary
Business development professional prepared to drive success through strategic planning and market analysis. Proven track record of expanding business reach and forming profitable partnerships. Known for fostering collaborative environments and adapting to dynamic market conditions.
Strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Regional Director of Business Development
Mission Health Communities
10.2019 - Current
- Led regional business development initiatives to drive market expansion and enhance client engagement.
- Increased sales by 10%
- Mentored junior staff in best practices for client relationship management and strategic planning processes.
- Streamlined internal processes to optimize efficiency and improve customer satisfaction.
- Fostered open communication channels between departments for seamless collaboration and increased productivity across the organization.
- Championed company culture within the region by embodying core values in daily operations and leading by example.
- Conducted regular performance evaluations of team members, providing constructive feedback aimed at continuous improvement.
- Mentored and coached team members to achieve top performance, driving overall success within the region.
- Cultivated an environment of continuous learning among staff members by promoting professional development opportunities and offering ongoing support as needed.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Assisted in recruiting, hiring and training of team members.
- Established performance metrics to assess effectiveness of business development strategies and initiatives.
Director of Business Development
Mission Health Communities
01.2018 - 09.2019
- Fostered relationships with key stakeholders to align business objectives and enhance collaboration efforts.
- Developed strong relationships with key industry partners, resulting in mutually beneficial collaborations.
- Managed over 30 calls per day
- Increased sales revenue through the development and implementation of targeted marketing strategies.
- Conducted thorough competitor analysis, using findings to inform strategic decision-making and differentiate our offerings from those of competitors.
- Strengthened brand reputation through proactive relationship building efforts with both existing clients and prospects alike, resulting in increased trustworthiness within the industry.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Organized promotional events and interacted with community to increase sales volume.
Event Planner
Self-employeed
01.2016 - 12.2018
- Designed and executed comprehensive event plans tailored to client needs.
- Coordinated logistics, including vendor management and venue selection.
- Led on-site event management teams to ensure seamless execution.
- Established strong relationships with clients, vendors, and stakeholders.
- Coordinated schedules and timelines for events.
- Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.
- Performed event coordination for larger parties and gatherings.
- Performed face-to-face meetings to finalize contract for services and event details.
- Developed tailored event plans to meet client objectives, ensuring seamless execution and positive guest experiences.
- Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.
- Brainstormed and implemented creative event concepts and themes.
- Analyzed event costs to identify areas of improvement and cost savings.
- Increased Vendor list by 5 per week
Admissions / Marketing Director
Signature Healthcare
04.2015 - 12.2015
- Managed over 20 customer calls per day
- Lead and coordinate the admissions process.
- Responsible for the facility's census growth and quality mix.
- Increased daily external sales calls on the targeted market.
- Evaluated and increased communication with patient outcomes to the family, physician, and referral sources.
- Developed and implemented a quarterly marketing plan.
- Analyzed market trends to identify opportunities for program expansion and outreach initiatives.
- Implemented a robust follow-up system for accepted applicants, providing guidance on next steps in the enrollment process and maintaining their interest until matriculation.
- Evaluated and recommended improvements to marketing materials, ensuring consistent messaging across all channels.
Admissions / Marketing Director
Powder Springs Nursing and Rehabilitation
04.2012 - 04.2015
- Developed and led the facility's admissions and marketing team to achieve business goals.
- Actively networked at community organizations to increase company visibility and develop new business.
- Identified customer concerns to achieve customer satisfaction levels that enabled further sales.
- I met with prospective clients and families in hospitals on a daily basis.
- Made admission recommendations to facility management.
- Trained, developed, coached, and counseled department staff.
- Managed over 20 calls per day to Hospital Case Management
Education
Associate of Applied Science - Mental Health
Sullivan Community College
Loch Sheldrake, NY01.1985
Skills
- Time Management
- Judgment and Decision Making
- Insurance Verification/Authorization
- Management Experience
- Complex Problem Solving
- HR/ Interviewing, Training
- Client relationship management
- Communication skills
- Customer service
- Decision-making
- Relationship building and management
- Sales and marketing
- Networking strength
Timeline
Regional Director of Business Development
Mission Health Communities
10.2019 - Current
Director of Business Development
Mission Health Communities
01.2018 - 09.2019
Event Planner
Self-employeed
01.2016 - 12.2018
Admissions / Marketing Director
Signature Healthcare
04.2015 - 12.2015
Admissions / Marketing Director
Powder Springs Nursing and Rehabilitation
04.2012 - 04.2015
Associate of Applied Science - Mental Health
Sullivan Community College