Antonea Daniels
Macon
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10 years of relevant work experience to your team.
Overview
20
20
years of professional experience
Work History
Patient Access Associate
Piedmont Hospital
07.2024 - Current
- Expedited discharges through efficient processing of paperwork and coordinating with relevant departments for bed availability updates.
- Reduced errors in patient registration by meticulously collecting and inputting data into electronic health records.
- Developed strong relationships with insurance providers, streamlining claim submissions and ensuring timely reimbursement for services provided.
- Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
- Participated in cross-training initiatives, enhancing the team''s ability to provide comprehensive support across various departments within the hospital setting.
- Ensured seamless coordination of patient appointments, admissions, and discharges through effective communication with various departments and medical professionals.
- Collaborated with interdisciplinary teams for improved care coordination, resulting in better patient outcomes overall.
- Upheld the highest standards of professional integrity by maintaining confidentiality and adhering to all relevant healthcare regulations and policies.
- Promoted a positive work environment through effective collaboration with colleagues, fostering teamwork and mutual respect among staff members.
- Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Delivered support to medical staff in completion of patient paperwork.
Office Manager
Premier Medical Transport
02.2024 - 05.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Optimized office space utilization, leading to more efficient and productive work environment.
Medical Receptionist
First Choice Primary Care
03.2023 - 01.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Service Representative
GEICO, Government Employees Insurance
01.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Night Auditor
Embassy Suites
09.2021 - 11.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Managed front desk operations during night, maintaining security and guest safety.
- Handled emergency situations calmly and effectively, ensuring guest safety and minimizing disruptions.
Retail Cashier
Old Navy
09.2021 - 10.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Processed various payment methods accurately while maintaining confidentiality of customer information.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Cashier Team Lead
Family Dollar
08.2021 - 10.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Performed cash, card, and check transactions to complete customer purchases.
Medical Receptionist
Mount Sinai Health System
05.2021 - 08.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Received and routed laboratory results to correct clinical staff members.
Front Desk Receptionist
NYC Health + Hospitals
01.2021 - 05.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Greeted visitors warmly, creating positive first impression of organization.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Handled assignments independently with good judgement and critical thinking skills.
Medical Receptionist
DocCare
06.2020 - 12.2020
- Conducted patient intake interviews to collect medical information and insurance details.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Set up appointments for physician visits and procedures using calendar software.
- Processed patient payments and scanned identification and insurance cards.
- Straightened up the waiting room so that it remained neat and organized.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Observed strict HIPAA guidelines at all times according to company policy.
- Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Communicated with all partners throughout practice, including physicians, nursing staff and medical assistants.
- Informed patients of financial responsibilities prior to rendering services.
- Greeted callers with enthusiasm, answering all phone calls by second ring.
- Took messages from patients and promptly relayed to appropriate staff.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Handled all office supply ordering including ink cartridges, toner and paper
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Medical Assistant
Doc Care Q1- Primary Care, Urgent Care & Telemedicine
03.2020 - 04.2020
- Prepared specimens for outside lab testing, as ordered by the physicians.
- Cleaned, prepared, and maintained examinations rooms and treatment areas.
- Maintained and updated patient information and vital signs in electronic medical records.
- Ensured all tools and equipment used for testing or collecting samples were adequately sanitized and sterilized in compliance with OSHA standards for lab processing.
- Remained calm and poised in emergencies by calmly interacting with patients to avoid stress and panic.
- Answered phone calls and scheduled or followed-up on appointments.
- Communicated with patients and families proactively to gather information on patient's condition.
- Greeted patients warmly and assisted Physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories.
- Supported front office operations including billing, invoicing, scheduling, patient check-in and check out, procedures tracking, reporting, and insurance verification.
- Prepared and maintained all supplies in exam rooms by ordering, distributing, and managing inventory.
- Prepared patients for examinations, procedures, and treatments.
- Assisted physicians and clinicians with examinations, procedures, preparation of patients, and vital sign procedures.
Teacher Assistant
Learning Experience
01.2019 - 03.2020
- Taught children about positive social behaviors and skills for building relationships with friends.
- Maintained a clean and organized classroom space to help students feel welcome and promote learning.
- Consistently enforced administrative policies to keep the school environment fair for all students.
- Observed children during activities and assignments to document their strengths and weaknesses.
- Followed protocol for filling out student Daily health sheets.
- Monitored children during nap time.
- Completed monthly observations for admin.
- Followed protocol for changing diapers, washing hands, and cleaning up after children during snack and lunch time.
- Transitioned children from bottles to sippy cups as well as help with transitions to new classrooms with new teachers.
- Gave daily reports to parents/guardians at the end of the day.
- Utilized the TLE ipad to document activities and snap photos of childrent for parents.
- Made sure all childrens snacks and belongings were labeled correctly.
- Utilized the toy bath accordingly on a daily basis.
- Performed diverse tasks for teachers, including clerical support, classroom management and document coordination.
- Distributed classroom materials and supplies such as pencils, paper and art materials.
- Prepared, duplicated and collated teaching materials to help students better understand learning concepts.
- Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
- Assisted teachers with lesson preparation and curriculum implementation.
- Supervised students and maintained security throughout school buildings and on field trips.
- Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
- Promoted student learning by providing individualized and small group support to reinforce classroom topics.
Patient Access Representative
UCHealth
12.2015 - 11.2018
- Has 2.5 years of EPIC System
- Interviewed patients, loved ones and carers to identify any problems related to their care.
- Explained admitting procedures and obtained signatures on admission, clinical, and financial forms.
- Respected the rights of patients and maintained confidentiality.
- Identified insurance payer sources and verified insurance coverage.
- Helped patients obtain the necessary services to meet their healthcare needs.
- Obtained and accurately entered demographic, clinical, and financial data into EPIC computer system.
- Participated in meetings and coordinated patient care requirements with other care providers.
- Answered telephone promptly and politely provided information and assistance.
- Provided front desk support and customer service satisfaction to patients, with courtesy, respect, and professionalism.
- Assembled registration paperwork and placed identification bands on patient.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Applied HIPAA Privacy and Security Regulations while handling patient information.
Environmental Services Housekeeper
Crothall
10.2014 - 12.2015
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Maintained floors with regular sweeping, mopping and vacuuming.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Interacted pleasantly with clients and guests when performing daily duties.
- Used cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Organized supplies for efficient use based on expected customer needs.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Swept and damp-mopped private stairways and hallways.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Volunteer Medical Receptionist
Medical Clinic
01.2014 - 09.2014
- Greeted patients.
- Light cleaning.
- Organized desk area.
- Answered any and all patients questions.
- Kept patients files away from the public eye.
- Signed patients and newcomers in and out.
- Scheduled all apartments.
- Called patients for appointments.
- Light Security work.
- Removing disruptive individuals from the premises if needed.
- Great Communication Skills.
- Abide by rules and guidelines as well as safety precautions Crothall Colorado.
Community Service Associate
WEP
09.2011 - 01.2012
- Cleaned buildings, washed windows, and emptied trash cans.
- Cleaned and sanitized bathrooms.
- Used equipment appropriately.
- Clerical skills.
- Customer Service.
Child Care Provider
Private Child Care - Shonda Iverson
01.2005 - 01.2011
- Answer phone calls professionally.
- Attended children in a private home.
- Observed and monitored play activities, and entertained children by reading to them and playing games with them.
- Prepared and served meals and baby formulas.
- Sterilized bottles and other equipment used for feeding infants.
- Dressed and assisted children in dressing and bathing.
- Accompanied children on walks and other outings.
Education
Certificates/Scholarships CPR certified Obtained REACH Scholarship: Medical Assisting IntellitecCollege - Colorado Springs, Co - Medical Assisting
IntelliTec College - Colorado Springs
Colorado Springs, CO03.2018
High School Diploma -
Central High School
Macon, GA05.2011
Skills
- Strong empathy
- HIPAA Compliance
- Patient confidentiality
- Claims Processing
- Patient Registration
- Insurance Verification
- Data entry proficiency
- Appointment Scheduling
- Follow-up skills
- Payment Processing
- Medical terminology knowledge
- Healthcare software expertise
- Customer Service
- Multitasking and Organization
Timeline
Patient Access Associate
Piedmont Hospital
07.2024 - Current
Office Manager
Premier Medical Transport
02.2024 - 05.2024
Medical Receptionist
First Choice Primary Care
03.2023 - 01.2024
Customer Service Representative
GEICO, Government Employees Insurance
01.2022 - 02.2023
Night Auditor
Embassy Suites
09.2021 - 11.2021
Retail Cashier
Old Navy
09.2021 - 10.2021
Cashier Team Lead
Family Dollar
08.2021 - 10.2021
Medical Receptionist
Mount Sinai Health System
05.2021 - 08.2021
Front Desk Receptionist
NYC Health + Hospitals
01.2021 - 05.2021
Medical Receptionist
DocCare
06.2020 - 12.2020
Medical Assistant
Doc Care Q1- Primary Care, Urgent Care & Telemedicine
03.2020 - 04.2020
Teacher Assistant
Learning Experience
01.2019 - 03.2020
Patient Access Representative
UCHealth
12.2015 - 11.2018
Environmental Services Housekeeper
Crothall
10.2014 - 12.2015
Volunteer Medical Receptionist
Medical Clinic
01.2014 - 09.2014
Community Service Associate
WEP
09.2011 - 01.2012
Child Care Provider
Private Child Care - Shonda Iverson
01.2005 - 01.2011
Certificates/Scholarships CPR certified Obtained REACH Scholarship: Medical Assisting IntellitecCollege - Colorado Springs, Co - Medical Assisting
IntelliTec College - Colorado Springs
High School Diploma -
Central High School
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