Antonesha Wiley
Decatur
Summary
Dynamic administrative professional with a proven track record at Verizon Wireless, excelling in customer service and conflict resolution. Skilled in Microsoft Office 365 and CRM systems, I effectively resolved inquiries and trained team members, enhancing customer satisfaction and operational efficiency. Committed to fostering collaboration and achieving performance goals.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Atlanta Office Solutions
01.2022 - 03.2024
- Coordinated office activities to enhance operational efficiency and support team objectives.
- Managed scheduling and calendar appointments for executives, ensuring optimal time management.
- Facilitated communication between departments, promoting collaboration on projects and initiatives.
- Maintained organized filing systems and electronic records for easy retrieval of information.
Customer Support Representative (Remote)
Verizon Wireless
05.2020 - 12.2021
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Provided technical support for wireless devices, enhancing customer satisfaction and product understanding.
- Utilized CRM software to document interactions, ensuring accurate records of customer engagements.
- Trained new team members on systems and procedures, fostering a collaborative work environment.
Customer Service Representative – Call Center
RemX Staffing
03.2017 - 02.2020
- Handled 80–100 inbound customer service calls per day related to billing, account access, and order inquiries.
- De-escalated tense customer situations professionally, improving customer retention and satisfaction.
- Consistently exceeded quality assurance metrics and met daily performance goals.
Education
BBA - Business Administration
The Art Institute of Atlanta
11-2024
Skills
- Customer Service & Retention
- Problem Solving & Conflict Resolution
- Microsoft Office 365 (Excel, Outlook, Word, PowerPoint)
- Remote Communication (Phone, Chat, Email)
- Data Entry & Documentation
- CRM Systems & Ticketing Tools
- Fast Typing (40 WPM)
- Strong Verbal & Written Communication
Timeline
Administrative Assistant
Atlanta Office Solutions
01.2022 - 03.2024
Customer Support Representative (Remote)
Verizon Wireless
05.2020 - 12.2021
Customer Service Representative – Call Center
RemX Staffing
03.2017 - 02.2020
BBA - Business Administration
The Art Institute of Atlanta
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