Antonia Pollard

• Demonstrated strong time management and multitasking abilities in balancing caregiving and housekeeping duties.
• Built trusting relationships with clients and families through reliable and compassionate service.
• Maintained strict confidentiality and upheld client dignity at all times.
• Responded calmly and efficiently in emergencies.
• Performed general cleaning duties, including sweeping, mopping, dusting, vacuuming, and sanitizing surfaces.
• Assisted clients with daily living activities, including bathing, dressing, grooming, and toileting.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Counted money in drawers at beginning and end of each shift.
• Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

• Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
• Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
• Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
• Displayed and organized products in store to help customers locate products easily.
• Facilitated a positive working environment by fostering strong relationships among coworkers and demonstrating a commitment to teamwork.
• Handled high-pressure situations calmly when dealing with difficult customers while still providing exemplary customer service.