ANTONIO BOOZE
Jonesboro
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, or work alone. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Inventory Control Specialist
Stord
Atlanta, GA
01.2020 - Current
- Completed physical inventory counts each month.
- Audited and corrected discrepancies in inventory numbers.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
Customer Support Team Lead (Remote)
Wayfair
Jonesboro, GA
03.2017 - 01.2020
- Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
- Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
Technical Support Specialist
VXI For Xfinity
College Park, GA
04.2014 - 03.2017
- Assisted customers in identifying issues and explained solutions to restore service and functionality. This consisted of home internet, home security, cable, and phone service.
- Walked individuals through basic troubleshooting tasks. Also used troubleshooting software as needed.
- Setup Tech visits as needed.
- Setup new service, helped customers navigate through billing issues by helping them find a better rate, or increasing service to fit their needs, and ended service upon request.
Shipping Clerk
Carter's
Stockbridge, GA
02.2012 - 04.2014
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Sorted and delivered materials to different work areas and staff.
Education
Associate of Arts - Visual Communication
American InterContinental University
Dunwoody, GASkills
- Computer Tracking
- Shipment Verification
- Inventory Monitoring
- Shipment Processing
- Data Security
- Technical Troubleshooting
- Service Schedule Coordination
- Tracking and Documentation
- Online Chat Support
- Quality Control
- Customer Service
- Computer Skills
- Multitasking and Organization
Timeline
Inventory Control Specialist
Stord
01.2020 - Current
Customer Support Team Lead (Remote)
Wayfair
03.2017 - 01.2020
Technical Support Specialist
VXI For Xfinity
04.2014 - 03.2017
Shipping Clerk
Carter's
02.2012 - 04.2014
Associate of Arts - Visual Communication
American InterContinental University