ANTONIO BOOZE
Jonesboro
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, or work alone. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Inventory Control Specialist
Stord
01.2020 - Current
- Completed physical inventory counts each month.
- Audited and corrected discrepancies in inventory numbers.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
Customer Support Team Lead (Remote)
Wayfair
03.2017 - 01.2020
- Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
- Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
Technical Support Specialist
VXI For Xfinity
04.2014 - 03.2017
- Assisted customers in identifying issues and explained solutions to restore service and functionality. This consisted of home internet, home security, cable, and phone service.
- Walked individuals through basic troubleshooting tasks. Also used troubleshooting software as needed.
- Setup Tech visits as needed.
- Setup new service, helped customers navigate through billing issues by helping them find a better rate, or increasing service to fit their needs, and ended service upon request.
Shipping Clerk
Carter's
02.2012 - 04.2014
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Sorted and delivered materials to different work areas and staff.
Education
Associate of Arts - Visual Communication
American InterContinental University
Dunwoody, GASkills
- Computer Tracking
- Shipment Verification
- Inventory Monitoring
- Shipment Processing
- Data Security
- Technical Troubleshooting
- Service Schedule Coordination
- Tracking and Documentation
- Online Chat Support
- Quality Control
- Customer Service
- Computer Skills
- Multitasking and Organization
Timeline
Inventory Control Specialist
Stord
01.2020 - Current
Customer Support Team Lead (Remote)
Wayfair
03.2017 - 01.2020
Technical Support Specialist
VXI For Xfinity
04.2014 - 03.2017
Shipping Clerk
Carter's
02.2012 - 04.2014
Associate of Arts - Visual Communication
American InterContinental University
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