Antonio Delfosse
Conyers
Summary
Experienced in both in-person and remote customer service, a talented Customer Service Representative with a track record of effectively managing tickets and maintaining high CSAT scores. Possessing a kind personality and a strong set of soft skills, I am eager to contribute my expertise to your company, with a specific focus on Technical Support and Networking. Actively pursuing the CompTIA Network+ Certification to further enhance knowledge and capabilities in this field.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
First Advantage, ATL
08.2021 - Current
- Assist hiring managers, and new hires in scheduling, completing drug tests and conducting background checks
- Over-the-phone technical support for company websites and services
- Conduct and host training classes for new hires via Microsoft Teams meetings
- Work with labs, courts, credit bureaus and doctors to retrieve results for daily operations
- Create and document walk-through procedural guides
Sales Representative/Cashier
Plato’s Closet, Atlanta GA
10.2019 - 08.2021
- Assist customers with online application and technical needs
- Greet customers enthusiastically and determine their needs
- Assist customers as needed to find items in the store
- Maintain presentable and in-stock condition of assigned section of the store
- Ensure proper customer service by teaming-up with co-workers
- Escalate complaints to management
Lifeguard
Kalahari Resort and Convention Center, PA
06.2017 - 08.2017
- Maintain continuous surveillance of patrons in or near the water area
- Provide emergency care and treatment required until the arrival of EMS
- Enforce applicable resort rules and regulation in a personable and professional manner
- Work in a team setting to make sure all parts of the company are moving in an efficient manner
Education
High School Diploma -
Druid Hills High School
Google Cyber Security Certificate - undefined
Skills
- Over five years in customer service
- Excellent teamwork capabilities
- Proficient in managing tickets across multiple systems
- Proficient in achieving elevated CSAT metrics
- Basic understanding of network concepts
- Basic understanding of security concepts
- Basic understanding of Python programming
- Data entry
Timeline
Customer Care Representative
First Advantage, ATL
08.2021 - Current
Sales Representative/Cashier
Plato’s Closet, Atlanta GA
10.2019 - 08.2021
Lifeguard
Kalahari Resort and Convention Center, PA
06.2017 - 08.2017
Google Cyber Security Certificate - undefined
High School Diploma -
Druid Hills High School
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