ANTONIO FOUNTAIN
Union City
Summary
Accomplished Flight Attendant offering over 21 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Certified Flight Attendant
Southwest Airlines
02.2008 - Current
- Attended trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Resolved passenger conflicts and medical emergencies during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Serve as a resource for passengers, ensuring their safety and comfort while complying with FAA regulations.
Certified Flight Attendant / Lead Flight Attendant
AirTran Airways
06.2004 - 02.2008
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Mentor and evaluate new flight attendants, ensuring they meet certification standards and demonstrating leadership and decision-making skills in emergencies.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Oversaw and mentored junior flight attendants on proper procedures and crew standards.
- Attended trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Serve as a resource for passengers, ensuring their safety and comfort while complying with FAA regulations.
Shift Manager
Alamo Rental Car
03.2003 - 06.2004
- Managed daily operations, including staff supervision and training, ensuring compliance with company standards.
- Developed and conducted training programs for new hires on customer service and safety protocols.
- Led the team in achieving location-specific business goals, emphasizing the importance of leadership and staff development.
Education
Business Management, Supervisory Development
Columbus Technical Institute
Columbus, GA01.1996
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Columbus High School
Columbus, GA01.1994
Skills
- Instructional and Training Expertise: Over 10 years of experience designing and delivering training programs, with a focus on safety, emergency procedures, and customer service in regulated environments
- Leadership & Team Management: Skilled in managing, motivating, and leading teams to achieve performance goals while ensuring compliance with industry standards and company policies
- Safety Compliance & Regulatory Knowledge: Deep understanding of Federal Aviation Regulations (FARs) and other federal, state, and corporate guidelines, with extensive experience in training teams on safety procedures
- Conflict Resolution & Customer Service: Proven ability to manage high-stress situations and resolve conflicts while maintaining high levels of customer satisfaction
- Communication & Presentation: Strong verbal and written communication skills with the ability to explain complex procedures and concepts clearly to diverse audiences
- Employee Development: Experienced in evaluating performance, providing feedback, and identifying areas for improvement to develop team members
Certification
- Certified Flight Attendant, FAA
- Lead Flight Attendant Training, FAA
- Safety & Emergency Procedures Training
- Customer Service Excellence Training
Timeline
Certified Flight Attendant
Southwest Airlines
02.2008 - Current
Certified Flight Attendant / Lead Flight Attendant
AirTran Airways
06.2004 - 02.2008
Shift Manager
Alamo Rental Car
03.2003 - 06.2004
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Columbus High School
Business Management, Supervisory Development
Columbus Technical Institute
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