Antonio Glass

• Resolved complex service disputes between passengers and operators, ensuring adherence to ADA federal regulations and enhancing customer satisfaction.
• Monitored daily productivity and service KPIs, maintaining response times within organizational targets to support operational efficiency.
• Collaborated across departments during daily operational steering to address billing and service inconsistencies.
• Identified training gaps within the team and developed instructional materials, improving service delivery and team capability.

• Applied organizational policies consistently across 1,000+ personnel actions, ensuring compliance with standardized waiver guidelines.
• Developed quantitative reports for leadership to monitor recruitment metrics, retention data, and payroll accuracy.
• Handled sensitive employee relations cases, using active listening and empathy to effectively de-escalate high-stress situations.
• Supported HRIS systems as subject matter expert, facilitating rollout of new software modules and conducting user testing.

Coordinated administrative deadlines for oncology department, improving communication flow among medical staff, patients, and insurance providers.

• Maintained meticulous records and reports to ensure compliance with legal and medical standards, supporting departmental integrity.

Solved complex problems in high-pressure oncology environments, contributing to improved patient care and operational effectiveness.

• Managed budgets and expenses related to oncology programs and executive travel.