Antonio B. McMillan, Jr.
Palmetto
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Operations Manager
Hertz
12.2024 - 03.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Customer Service Representative Lead
Hertz
07.2023 - 12.2024
- Process customers rental agreements
- Help customers with reservation questions or issues
- Sell extra services to customers (i.e. prepaid fueling option, complete protection for vehicle, and upgrade to a larger/nicer vehicle)
Program Leader
After School Program Leader
07.2023 - 10.2023
- File various paperwork
- Lead students through day-to-day activities
- Facilitate enrichment activities
- Engage with students at all times
Warehouse Associate
K&N Warehouse
04.2023 - 07.2023
- Lift heavy packages
- Package and sort items by location
- Use pallet jack to move various heavy items to various sections of warehouse
Leader/Minister
Youth Leader/Minister
02.2023 - 07.2023
- Organized community outreach events
- Planned out Bible teachings/lessons
- Established community partnerships for sponsorship
- Kept an open line of communication with students that needed prayer or one-on-one talks
Warehouse Associate
Amazon Warehouse
09.2021 - 01.2023
- Lift heavy packages
- Package and sort items by location
- Use pallet jack to move various heavy items to various sections of warehouse
Dental Assistant
Douglasville Dentistry for Kids
07.2020 - 09.2021
- X-Ray Tech
- Sterilization
- Patient Charting
- Front desk tasks (Scheduling appointments, calling insurance, filing paperwork, etc.)
Dental Assistant
Pediatric Dental Assistant School
06.2020 - 08.2020
- Dental Terminology
- Hygiene
- Sterilization
- Radiology
- Impressions
- Behavior Management
- Four-Handed Dentistry
- CPR Certification
- OSHA Training
Customer Service Representative Lead
Hertz
11.2019 - 04.2020
- Processed customers rental agreements
- Helped customers with reservation questions or issues
- Sold extra services to customers (i.e. prepaid fueling option, complete protection for vehicle, and upgrade to a larger/nicer vehicle)
Student Worker
Office of Admissions
08.2018 - 04.2019
- Answer phones and questions on application status
- Schedule and conduct campus tours
- File important documents for office records
- Attend various recruitment fairs
- Package and mail admissions packets
Coach
Peer Coach
09.2017 - 05.2018
- Teachers assistant for Freshman Year Experience (FYE) course
- Facilitates tutoring sessions for students
- Manage a social media page for encouraging messages and campus events
Scholar
Science Enrichment Preparation Program
06.2017 - 08.2017
- Took program courses in physics, organic chemistry, and human physiology
- Expanded science-based knowledge by reading and improving test-taking skills
- Participant in Dentistry from the Heart, Dental clinic volunteer at Triangle Dentistry
- Toured biomedical/health research facilities and local medical and dental colleges
Education
Bachelor of Science Degree -
Savannah State University
Savannah, GA05.2019
High School Diploma & College Certificate - undefined
Hapeville Charter Career Academy
College Park, GA05.2015
Skills
- Proficient in Microsoft Office
- Great customer service and people skills
- Excellent leadership and organizational skills
- Problem-solving
- Operations management
Timeline
Operations Manager
Hertz
12.2024 - 03.2025
Customer Service Representative Lead
Hertz
07.2023 - 12.2024
Program Leader
After School Program Leader
07.2023 - 10.2023
Warehouse Associate
K&N Warehouse
04.2023 - 07.2023
Leader/Minister
Youth Leader/Minister
02.2023 - 07.2023
Warehouse Associate
Amazon Warehouse
09.2021 - 01.2023
Dental Assistant
Douglasville Dentistry for Kids
07.2020 - 09.2021
Dental Assistant
Pediatric Dental Assistant School
06.2020 - 08.2020
Customer Service Representative Lead
Hertz
11.2019 - 04.2020
Student Worker
Office of Admissions
08.2018 - 04.2019
Coach
Peer Coach
09.2017 - 05.2018
Scholar
Science Enrichment Preparation Program
06.2017 - 08.2017
High School Diploma & College Certificate - undefined
Hapeville Charter Career Academy
Bachelor of Science Degree -
Savannah State University
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