Antraneka Stephens
Atlanta
Summary
Dynamic and dedicated professional with extensive experience in customer service. Proven ability to deliver exceptional customer service while efficiently managing transactions. Strong work ethic and time management skills contribute to maintaining high standards in fast-paced environments. Committed to teamwork and ensuring customer satisfaction through professionalism and courtesy.
Overview
9
9
years of professional experience
Work History
Cashier
Waffle House
08.2023 - 09.2025
- Delivered friendly, prompt customer service while accurately processing guest orders and payments in a fast-paced restaurant environment.
- Managed cash, credit, and gift card transactions with accuracy and balanced drawer at the end of each shift.
- Assisted with taking to-go orders, packaging food, and coordinating with cooks to ensure order accuracy and timeliness.
- Maintained a clean and organized counter area, following health and safety guidelines.
Warehouse Associate
UPS
02.2019 - 07.2023
- Verified shipping labels and documentation to ensure accurate routing of parcels.
- Maintained a clean, hazard-free work area by following company safety policies and OSHA standard
- Efficiently sorted, scanned, and loaded packages in a high-volume warehouse environment while meeting strict deadlines.
- Collaborated with team members and supervisors to streamline workflows and meet daily productivity goals.
Public Area Attendant
Renaissance Hotel
04.2017 - 02.2019
- Maintained cleanliness and presentation of lobbies, restrooms, hallways, and other public areas to uphold brand standards.
- Provided prompt, courteous service to guests by responding to cleaning requests and offering assistance when needed.
- Performed regular inspections and restocked supplies (towels, toiletries, paper products) to ensure guest satisfaction.
- Followed safety and sanitation guidelines when handling cleaning chemicals and equipment.
Front of House Team Member
Newks Eatery Cafe
10.2016 - 03.2017
- Delivered exceptional guest service by greeting customers, taking accurate orders, and ensuring a welcoming dining experience.
- Handled cash, credit, and mobile transactions efficiently while maintaining accuracy at the register.
- Kept the dining area, beverage station, and condiment bar clean and well stocked according to health and safety standards.
- Collaborated with kitchen staff and fellow team members to support smooth restaurant operations during peak periods.
Education
High School Diploma -
Booker T. Washington High School
Atlanta, GASkills
- Customer service
- Time management skills
- Professionalism and courtesy
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier
Waffle House
08.2023 - 09.2025
Warehouse Associate
UPS
02.2019 - 07.2023
Public Area Attendant
Renaissance Hotel
04.2017 - 02.2019
Front of House Team Member
Newks Eatery Cafe
10.2016 - 03.2017
High School Diploma -
Booker T. Washington High School