Antwane Willis Jr
Atlanta, Ga
Summary
Detail-oriented Parcel Specialist experienced in shipment tracking, customer conflict de-escalation, and technical support. Enhanced customer satisfaction and streamlined workflow processes through strong organizational skills and attention to detail. Familiarity with luxury sports environments cultivated understanding of fan demographics and commitment to upholding decorum and grooming standards.
Overview
7
7
years of professional experience
Work History
Parcel Specialist
FedEx
Atlanta
11.2024 - Current
- Assisted in tracking shipments using FedEx tracking systems and tools.
- Coordinated package sorting and distribution processes for timely deliveries.
- Collaborated with cross-functional teams on special projects and initiatives.
- Participated in ongoing training and compliance activities.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
Event Staff Member
Atlanta Hawks Of The NBA
Atlanta, Ga
02.2019 - 02.2024
- Managed event setup and breakdown for game day operations.
- Assisted in crowd control during games and special events.
- Coordinated with vendors to ensure timely service during events.
- Monitored compliance with safety protocols during large gatherings.
- Collaborated with team members to enhance guest experience.
- Provided customer support and addressed inquiries from guests.
- Provided customer service support to attendees and answered any questions they had about the event.
- Trained new staff on event procedures and responsibilities.
- Assisted in setting up and breaking down the event space.
Education
Bachelor of Arts - Mass Communication
Georgia State University
Atlanta, GA05-2022
Skills
- Shipment tracking
- Package sorting
- Compliance monitoring
- Workflow coordination
- Familiarity with inventory and stocking supplies
- Heavy lifting
- Extended standing
- Technical support
- Vendor management
- Tech Savvy
- 8 years working in mass customer service
- Quick learner
- Customer conflict resolution
Timeline
Parcel Specialist
FedEx
11.2024 - Current
Event Staff Member
Atlanta Hawks Of The NBA
02.2019 - 02.2024
Bachelor of Arts - Mass Communication
Georgia State University