ANTWUAN GALLOWAY
Newnan
Summary
Results-driven leader with 15+ years of experience in operations management, team leadership, customer service, safety compliance, and performance improvement. Proven ability to lead teams in fast-paced environments, manage daily operations, exceed productivity goals, and deliver exceptional customer experiences. Strong background in training, conflict resolution, inventory coordination, and operational efficiency. Seeking a management opportunity with Home Depot where leadership, problem-solving, and customer-focused skills can contribute to store success.
Overview
22
22
years of professional experience
Work History
Commercial Truck Driver
JB Hunt Transport
Newnan
06.2024 - Current
- Transported freight across designated routes, ensuring timely delivery and adherence to schedule.
- Ensured compliance with safety regulations during loading and unloading of cargo to protect personnel and cargo integrity.
- Conducted pre-trip inspections to ensure vehicle compliance and safety standards.
- Documented driving hours and cargo details in accurate logbooks, facilitating regulatory compliance and operational transparency.
Customer Service Manager
AutoZone
Covington
02.2012 - 10.2014
- Managed daily customer service operations at a leading automotive retailer.
- Trained and mentored team members on customer interaction protocols, improving service quality and fostering team development.
- Developed and implemented customer service policies, increasing customer satisfaction and streamlining service processes.
Hub Supervisor/Trainer
United Postal Service, UPS
Newnan
09.2004 - 09.2014
- Supervised daily hub operations, ensuring smooth workflow and adherence to protocols.
- Trained staff on safety procedures and operational best practices, enhancing team readiness.
- Monitored inventory levels and managed supply chain logistics to support timely deliveries.
- Implemented process improvements to optimize delivery timelines.
Education
Georgia Piedmont Technical College
Clarkston, GA05-2014
High School Diploma -
Avondale High School
Decatur, GA06-2004
Skills
- Vehicle inspection
- Pre-trip inspection
- Logbook maintenance
- Cargo handling
- Vision setting
- Constructive feedback
- Financial assessment
- Productivity enhancement
- Deadline management
Timeline
Commercial Truck Driver
JB Hunt Transport
06.2024 - Current
Customer Service Manager
AutoZone
02.2012 - 10.2014
Hub Supervisor/Trainer
United Postal Service, UPS
09.2004 - 09.2014
Georgia Piedmont Technical College
High School Diploma -
Avondale High School