Anup M

• Led the end-to-end upgrade of FileNet environment from 5.1 to IBM CloudPak for Business Automation (CP4BA) on Red Hat OpenShift, including sandbox-to-production migration, platform installation, and security architecture (RBAC/IAM).
• Developed security and access models, including SAML SSO integration with OKTA Identity Provider and migration from SiteMinder, supporting 50,000+ users.Configured a comprehensive monitoring stack for CP4BA on OpenShift using Datadog, Splunk, DX APM, and integrated metrics into Prometheus/Grafana dashboards for real-time observability.
• Implemented SSO authentication for ICN using SiteMinder and LDAP for 50,000+ users.
• Defined and executed storage strategy and migration of FileNet 5.1 content (30TB, 68M documents) to CP4BA, leveraging GPFS, IBM ICOS S3, and AWS S3 while collaborating with platform engineering teams.
• Developed migration strategies for transitioning from Documentum to FileNet, including security role mapping (268K roles), content model design, and taxonomy classification for over 5M folders and 68M documents.
• Designed high-performance infrastructure and capacity planning strategies in collaboration with IBM Performance Architects, ensuring scalability and fault-tolerant operations.
• Delivered multiple Proof of Concepts (POCs) for cloud-based ECM modernization, including AWS Cloud Fax Capture, ElasticSearch-backed non-imaging claims viewer, and hybrid cloud ECM evaluation.
• Architected and deployed multi-node ElasticSearch clusters on OpenShift for ultra-fast claims search, performing performance benchmarking using Apache JMeter.
• Provided solution architecture and advisory support for multiple CP4BA business units, overseeing production environments, patching approvals, and incident resolution.
• Conducted business requirements analysis and GAP assessments, facilitating workshops with stakeholders, solution architects, and project managers to define high-level design blueprints.
• Designed and implemented reusable FileNet trigger event handler frameworks and metadata delivery pipelines using Code Modules, Rules Frameworks, and REST APIs.
• Developed migration strategies for transitioning from Documentum to FileNet, including security role mapping (268K roles), content model design, and taxonomy classification for over 5M folders and 68M documents.
• Collaborated with AIX, Linux, GPFS, Red Hat OpenShift, and database teams to configure storage accessibility, capacity expansion, and secure platform operations.
• Led HR document migrations from systems like Workday and HireRight into FileNet using SFTP integrations and FileNet CEBIT OOTB tools.
• Provided hands-on tuning of CloudPak for Business Automation platform in hybrid cloud environments, ensuring performance optimization and compliance with enterprise architecture standards.
• Coordinated with cross-functional teams including developers, architects, DBAs, and QA leads to deliver secure, scalable, and fully integrated ECM solutions.
• Key Projects & Achievements:
• Delivered AWS-based ECM POC leveraging S3 buckets, Lambda, SNS, MongoDB, ElasticSearch, and Simflofy UI for document storage and retrieval.
• Executed ElasticSearch multi-node stateful deployments on OpenShift hybrid cloud for sub-second non-imaging claims search.
• Defined hybrid cloud strategies evaluating On-Prem OpenShift, AWS EKS, Elastic Cloud SaaS/Enterprise (ECE) for ECM modernization.
• Developed reusable FileNet Rules framework and event action handlers for downstream metadata delivery.
• Designed DR strategy and platform security architecture including IAM, GCD, and object storage policies for Federal system compliance.

• Migrated 250 million documents from FileNet Image Services to FileNet P8 repositories within 3 months, ensuring zero downtime and data integrity.
• Optimized claims search performance for VegaUnity EnterpriseSearch using Apache JMeter, achieving 3-second response times by tuning WebSphere Application Server, database indexes, and server capacity.
• Delivered scalable VegaUnity EnterpriseSearch and Viewer solutions, deploying WebSphere clusters to support 2000 views/day across 300 users.
• Developed FileNet microservices using Apache Wink framework to provide content and workflow operations, fully integrated with custom organizational applications.
• Led a team to design and implement bulk FileNet content downloads using Riptide API and IBM Content Navigator (ICN), streamlining data migration and accessibility.
• Enabled secure external file sharing of P8 content using IBM Aspera, supporting merger and acquisition projects.
• Collaborated with NetScaler team to configure load-balanced network traffic between FileNet-based business applications and P8 CPE WebSphere clusters.
• Conducted application impact analysis and developed strategic plans for P8-5.2.1.7 fix pack upgrades, ensuring platform stability and compliance.
• Implemented FileNet 5.0 BPM Proof of Concept, modeling and designing 12 business processes in P8 Process Engine 4.5 to orchestrate claims billing and revenue operations.
• Designed TIBCO BPMN models to represent workflow automation and process orchestration, enhancing process visibility and efficiency.
• Developed FileNet content and process façade libraries to integrate external Java and .NET applications, improving interoperability and maintainability.
• Designed and executed ECM asset deployment strategies using FileNet Deployment Manager, ensuring consistent deployment across environments.
• Technical Skills & Tools:
• IBM FileNet P8 (5.1.x / 5.2.x) – Content Navigator, Content Engine, Process Engine, Case Management, Business Process Framework | IBM WebSphere Application Server (7.x / 8.5.x) | Java / J2EE | TIBCO BPMN | Apache JMeter | Riptide API | NetScaler | IBM Aspera | Eclipse | SVN | Ant | REST Services

• Led effort estimation and migration planning for 15+ Business Process Frameworks (BPF) encompassing 59+ business functions across 15 business units to IBM Case Manager and IBM Content Navigator (ICN).
• Designed and delivered ICN External Data Services (EDS) to enable seamless data lookup, validation, and workflow integration, improving process efficiency and data accuracy.
• Developed a Java-as-a-Service (JaaS) login module to implement Single Sign-On (SSO) with Oracle Identity Provider (IDP), enhancing secure access and user authentication across enterprise applications.
• Technologies & Tools:
• IBM Case Manager, IBM Content Navigator (ICN), Business Process Framework (BPF), Java/J2EE, Java-as-a-Service (JaaS), Oracle IDP, Single Sign-On (SSO), Workflow Automation

• Planned and executed storage strategy by estimating capacity requirements and configuring NetApp SnapLock fixed content storage for enterprise FileNet environments.
• Conducted comprehensive application impact analysis and developed strategic upgrade plans for FileNet P8 5.2.1.7 fix pack, ensuring minimal downtime and system stability.
• Performed FileNet Content Manager (CM) 5.1 and Content Search Engine (CSE) silent installations across 4+ environments on AIX servers, configuring load-balanced IBM WebSphere Application Server (WAS) clusters, Oracle LDAP (OID), and IBM DB2 HA databases with Tivoli System Automation (TSM) Virtual IP (VIP).
• Key Technologies:
• FileNet P8 CM 5.1, CSE, IBM WebSphere Application Server, Oracle LDAP (OID), IBM DB2 HA, AIX, Tivoli System Automation, NetApp SnapLock, Storage Capacity Planning.

Executed proof of concept for FileNet 5.0 BPM, analyzing and modeling 12 business processes for P8 Process Engine 4.5.

Developed TIBCO BPMN models to illustrate workflow automation and process orchestration with FileNet.

Created content and process façade libraries in FileNet to enable integration with external Java and .Net applications.

Formulated deployment strategy for ECM assets utilizing FileNet Deployment Manager.

• Company Overview: Standard Chartered Bank - Scope International, Blue Cross Blue Shield of CA, IBM, American Express, Centurion Bank, GE Capital
• Collaborated with Architects, Project Managers, and Business Analysts to design and develop the award-winning MITS 'Process Accelerator' product using Dojo and IBM FileNet P8 platform, accelerating ECM solution delivery and reducing time-to-market.
• Led and mentored a team of 10+ developers, providing technical guidance, troubleshooting, and ensuring on-time delivery of claims processing applications.
• Designed, developed, and delivered customer-specific FileNet POCs leveraging Content Engine (CE), Process Engine (PE), Business Process Framework (BPF), and Configuration Services Engine (CSE) on IBM WebSphere servers (Windows & Unix).
• Developed a security reconciliation solution using FileNet batch APIs, redefining user roles and ensuring compliance across enterprise systems.
• Implemented comprehensive FileNet Records Management solutions, including File Plan definitions, document volumes, record declaration, disposition workflows, legal holds, and record search templates across 75+ countries and 12+ record categories.
• Built WSI-secured and JAX-RPC Web Services to integrate Blue2 Local Plans with FileNet repositories, enabling seamless content-centric search and retrieval.
• Developed IBM JMS/MQ MDB SOA applications on WebSphere to retrieve images and index data from FileNet Image Services (ISRA API), improving automation and operational efficiency.
• Architected Java Server Faces (JSF) and Spring POJO-based solutions to manage misrouted claims by integrating ECM file system and IS repository web services.
• Designed FileNet BPM workflows to orchestrate 5 types of medical claims with 20+ message formats transmitted via SOAP/WSDL services.
• Delivered a FileNet Case Management workflow solution including 20 roles, 8 document classes, 20+ metadata fields, and 20+ workflow fields, enhancing governance and operational control.
• Installed and configured FileNet CE, PE, and BPF across 16+ development and UAT environments, supporting enterprise operations across 8 countries.
• Standard Chartered Bank - Scope International, Blue Cross Blue Shield of CA, IBM, American Express, Centurion Bank, GE Capital
• Key Technologies & Tools:
• IBM FileNet P8 5.1.x – Workplace/Application Engine, Content Engine, Process Engine, Business Process Framework, Records Manager, Content Collector/Records Crawler, FileNet Capture | Java/J2EE, REST Services, Java Server Faces (JSF), Spring, Hibernate, IBATIS | IBM WebSphere Application Server 6.x, Eclipse, RAD, SVN, Ant, Dojo