Anyana Lovett
Augusta
Overview
14
14
years of professional experience
Work History
Customer Experience Associate
Conduent
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined communication with clients for improved understanding of their needs and preferences.
- Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
- Managed high call volume, maintaining a professional demeanor and ensuring timely resolution of issues.
- Utilized CRM software to maintain detailed records of customer interactions for future reference and analysis.
Team Leader/Sr. Technician, Product Set-up and Maintenance
Cardinal Health
05.2022 - 05.2023
- Sets up, aligns, monitors, and/or calibrates production equipment.
- Assists and may perform maintenance on machines.
- Cleans up minor chemical spills in assigned area as well as glassware, ovens and other equipment.
- Provides guidance and instruction to a working group and motivates them to do their job efficiently.
- Frequently inspected production area to verify proper equipment operation.
- Developed effective improvement plans in alignment with goals and specifications.
Zone Captain/Ship Dock Associate
Amazon
09.2021 - 05.2022
- Operate Pallet Jack to load trailers with outgoing deliveries.
- Scan Packages
- Build Gaylords and Carts
- Act as a Learning Ambassador for new and teachable employees.
- Trailer Dock Release Certified
Customer Service Representative
Liveops
08.2019 - 09.2021
- Answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options.
- Drive customer satisfaction through voice, chat, and or email communications.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Joann's Fabrics And Crafts
10.2015 - 08.2019
- Manage time wisely.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Answered inbound calls and directed to designated individuals or departments.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Health Service Technician
East Central Regional Hospital
02.2017 - 02.2018
- Answer Clients calls.
- Ensures safety and security of all clients.
- Observes and documents patients data, behavior, and activities.
- Provides sub-professional occupational and/or physical therapy services to physically and/or developmentally disabled patients.
- Conducts activities for recreation and socialization.
- Completed necessary reports and documentation on time and to specifications.
Machine Operator/Packer
Kellogg's
03.2013 - 10.2015
- Packing finished product in accordance with prescribed packaging procedures.
- Cleaning and preparing equipment for packing.
- Optimized machine performance for increased output by conducting regular maintenance checks and adjusting settings as needed.
- Operating, disassembling, and assembling, packing and related equipment.
- Maintained strict quality control standards, ensuring all packaged products met client specifications.
Charge Entry Clerk/Mail Clerk
Physicians Practice Group
10.2012 - 04.2015
- Responsible for the entering of charges into the IDX Transaction Editing System (TES) utilizing the encounter forms provided by MCG hospitals and clinics.
- Logs all batches upon receipt as well as upon completion into the tracking database.
- Work all appropriate edits produced as a result of TES edits via the batch or the user work file.
- Prepare batches for microfilming.
- Utilize data entry skills to input charge information into the system with a high degree of accuracy.
- Process all incoming and outgoing mail.
- Scan patient documents, charge sheets, and any EOBs or patient payments from insurance companies.
- Verify batch information in the imaging system.
- Compiles patient account payments received from insurances and private payments for accounting.
- Upon sorting payments by payor type calculate and total the amount of payments received using a 10-key calculator.
Production Worker/Machine Operator
Quad Graphics
08.2010 - 10.2012
- Moved controls to adjust and activate bindery machine to meet specifications.
- Feed books and related articles, such as periodicals and pamphlets, into binding machines following specifications.
- Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
- Threaded spirals in perforated holes of items to be bound, using spindle or rollers.
Education
High School Diploma -
George P. Butler High School
05.2010
Skills
- Customer Retention
- Problem Solving
- Performance Metrics
- Conflict Resolution
- Critical Thinking
- Computer Literacy
- Transaction Processing
- Salesforce CRM
Timeline
Customer Experience Associate
Conduent
10.2023 - Current
Team Leader/Sr. Technician, Product Set-up and Maintenance
Cardinal Health
05.2022 - 05.2023
Zone Captain/Ship Dock Associate
Amazon
09.2021 - 05.2022
Customer Service Representative
Liveops
08.2019 - 09.2021
Health Service Technician
East Central Regional Hospital
02.2017 - 02.2018
Customer Service Representative
Joann's Fabrics And Crafts
10.2015 - 08.2019
Machine Operator/Packer
Kellogg's
03.2013 - 10.2015
Charge Entry Clerk/Mail Clerk
Physicians Practice Group
10.2012 - 04.2015
Production Worker/Machine Operator
Quad Graphics
08.2010 - 10.2012
High School Diploma -
George P. Butler High School
Similar Profiles
Deborah SwordDeborah Sword
Transaction Processor at ConduentTransaction Processor at Conduent
Alicia MorseAlicia Morse
Flex Trainer at ConduentFlex Trainer at Conduent
Emranullah NajibEmranullah Najib
Data Management Specialist at ConduentData Management Specialist at Conduent
Talia BarnesTalia Barnes
Technical Service Advisor at ConduentTechnical Service Advisor at Conduent
Tanisha OwensTanisha Owens
Manager at B & J Motorsport LLCManager at B & J Motorsport LLC