Accomplished Director of Operations at On Point Kids Girls Club of Georgia, adept in strategic planning and operations oversight. Excelled in enhancing operational efficiency and productivity, achieving significant organizational growth. Skilled in team building and fostering strong customer relationships, demonstrating exceptional communication and leadership abilities. Proven track record in implementing effective strategies with a focus on achieving results.
Overview
Work History
Director of Operations
On Point Kids Girls Club of Georgia
Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Monitored budget and utilized operational resources.
Oversaw day-to-day production activities in accordance with business objectives.
Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Assisted in recruiting, hiring and training of team members.
Interacted well with customers to build connections and nurture relationships.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Immigration Specialist
Self-employeed
Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
Liaised with coworkers and immigration candidates to answer questions, resolve issues, and explain immigration policy.
Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
Maintained public access files to facilitate compliance, documentation and execution of immigration policies and procedures.
Explained visa rules and regulations to comply with Department of Labor and Department of State standards.
Identified potential issues and concerns and proactively escalated to manager to reduce barriers.
Conducted thorough research on complex immigration matters, assisting clients in making informed decisions about their cases.
Education
Specialist In Interrelated - Applied Behavior Analysis
Clark Atlanta University
Atlanta, GA
05.2002
Master Of Arts - Special Education
Clark Atlanta University
Atlanta, GA
12.1995
Master Of Arts - Political Science
Prairie View A&M University
Prairie View, TX
05.1991
Skills
Operational efficiency
Operations oversight
Strategic planning
Strategic planning and execution
Timeline
Director of Operations
On Point Kids Girls Club of Georgia
Immigration Specialist
Self-employeed
Specialist In Interrelated - Applied Behavior Analysis
Clark Atlanta University
Master Of Arts - Special Education
Clark Atlanta University
Master Of Arts - Political Science
Prairie View A&M University
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